Welcome to the Hubitat Community. You are probably reading this because you are about to ask for help, or you already did but did not provide enough information and were sent here!
If you are new and need to post screenshots, manually join the owners group:
-> Hub owners - Hubitat
TIP: When posting logs, screenshots are much easier to read.
Help for Apps, Integrations, or Drivers
If you are having a problem with a community-written app or driver, please post for help in the project thread rather than creating a new one. It will make it much easier for the author or other users to try to help as they may not spot it otherwise.
For anything else just post in the appropriate section and provide as much details as possible.
Help for Devices
See tips and what to provide for Z-Wave and Zigbee Issues in the post below. Post in the appropriate section and provide as much details as possible.
Help for General Hub Problems
(Low memory, errors, crashing, hub becomes unavailable, etc..)
The VERY FIRST THING to try would be a Backup and Restore (this automatically performs a Soft Reset in the process). This will clear out any database issues from an improper shut-down or other system issues.
- Go to Settings > Backup and Restore
- Take a local backup and download it.
- Immediately Restore the backup.
Backup Docs: Backup and Restore (Settings) | Hubitat Documentation
Unresponsive Hub Web UI
- Try to connect to the diagnostic tool on port 8081:
-> Hubitat Diagnostic Tool | Hubitat Documentation - You can at least do a proper shut down from there, and restart
- Try to ping the Hub IP (optional)
- Try a Network Reset: Network Setup | Hubitat Documentation
- If still having issues post results of these tests in your topic!
Help for Hub Related Issues
Please provide the following info (if you are not sure just say so)
All Hub Issues
- Model of Hub
- Platform/firmware on hub
Connection / Goes Offline
- How is it connected to the LAN?
- Ethernet / Wifi
- Static IP set on Hub or DHCP
- DHCP Reservation set on Router/Server?
- How is Hub being powered? Supplied power block or other (explain)
- Brief explanation of network topology.
- Brief explanation of firewall / DNS / DHCP services.
- How many devices total (approx) and mix between Zwave, Zigbee, LAN/Wi-fi
- What user / custom integrations are you using for LAN/IP/Cloud based connections?
- Screenshots of Past Logs from the incident, and also of any errors being generated recently.
Z-Wave Issues
Z-Wave Details Page Docs: Z-Wave Details | Hubitat Documentation
- How is Hub being powered? Supplied power block or other (explain)
- PoE power (with splitter) is known to cause major Z-Wave issues on the C-8 hub.
- Screenshots showing entire Z-Wave details Page
- Screenshot of Z-Wave Topology Map (red/blue squares)
Zigbee Issues
Zigbee Details Page Docs: Zigbee Details | Hubitat Documentation
- Nothing Specific Yet
This Post is a Work in Progress and will be added to as needs arise
