I’ve been a SmartThings user for many years and recently changed over to Hubitat. Been running about a month and every 24-36 hours to hub freezes requiring a power cycle. I don’t see errors and haven’t done much but set up a few devices and a couple simple rules. How does one get support for purch…

[image] Warranty – Hubitat Support Your hub for resources and information to assist you with your Hubitat Elevation Also, update to platform 2.3.7 Then after that is done, go to Settings > Reboot and check the "Rebuild Database" option. This should resolve …

Appreciate the info. My hub was on 237 139, but I went ahead and went to 145. I'll see if it crashes again tomorrow. The warranty link appears to be for replacement, I don't believe that's warranted yet. Unless you're suggesting my best way out is to return it and go elsewhere? Again I ask, where …

Most troubleshooting is provided here in the forum, often by other experienced users, and sometimes by staff. That works pretty well most of the time. They maintain web contact forms for warranty claims, issues with subscriptions, or account problems. What kinds of details are you concerned about …

[image] jonkman: How does one get support for purchased hardware without having to discuss my details in public? I mean, you could file a claim and wait (up to) a day or so for support, or you could see if the community could help you in the meantime. Trying a couple things the community asks…

[image] jonkman: Again I ask, where do I go to get support from the company I purchased the hardware from? The form I linked to above, they obviously do not just send out a replacement hub on a whim, they try to solve the problem first. So that is exactly what you asked for. Otherwise use th…

I understand, I'm not trying to cause a stink. I'm a very open source minded guy. But also as a security minded guy I prefer that the planet does not know what's running on my network. I don't want to be a target when you have a security flaw one day, I'd be an indexed target until you push patches …

Do you have Jumbo frames running on your network at all? When it locks up can you get to yourhubip:8081 ?

Your data is your data @jonkman , if you want to keep it private that's completely understandable, particularly if you watch / read the news at all.... And I at least don't take any offense for you wanting to keep details to a minimum for that reason... HE staff are all reasonable people, if you en…

You need to promote your own good work... We really need to implement some AI... "You appear to be having a device connection issue, have you tried these troubleshooting steps....".

How to get support

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jtp10181 January 3, 2024, 1:19pm 10

Good point and speaking of which, there is a bunch of self-help stuff in this post @jonkman if you have not already checked it out.