Dead Z-wave Radio

[user1373]

C7 hub stopped controlling all Zwave devices. (Only Zwave on this hub). No control of devices, no automation, and can not remove or add Zwave devices. (Can add Zigbee devices) Rebooted with database rebuild with no effect

Does this mean the radio is dead? Any way to test?

---

Please provide your hub model (C7, C8, etc.) and its platform version from Settings>Hub Details.

Check out the following post for help troubleshooting problems and gathering details that will help others to identify and solve the problem you are experiencing: ‼ READ FIRST - Before Posting in Get Help

---

[jtp10181]

Do a shut down from settings and unplug for 30 seconds. This is power off and fully restart the Z-Wave radio. A normal reboot does not power down the radios.

I just added this info to the Read First post since it seems to come up a lot, hopefully that will prevent some frustration for someone in the future.

@jtp10181

For partial or total loss of Z-Wave control (radio seems dead), before doing anything else please shut down the hub from settings and unplug for 30 seconds, then re-plug to boot back up. This will allow the radios to fully power down and restart. A regular reboot only restarts the platform and not the radio hardware.