Hubitat disconnects from cloud every night

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1

My habitat hub disconnects from the cloud service every night and comes back every morning at exactly 5:01 AM. There are no router rule etc enabled.

This has been happening ever since I got the hub.

Any ideas?

Please provide your hub model (C7, C8, etc.) and its platform version from Settings>Hub Details.

Check out the following post for help troubleshooting problems and gathering details that will help others to identify and solve the problem you are experiencing: ‼ READ FIRST - Before Posting in Get Help

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:point_up_2:

This will save us asking you lots of questions if you provide the info up front.

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Platform version

2.3.8.125

Hardware version

C-7

4

And.... questions from the post linked above

Help for Hub Related Issues

Please provide the following info (if you are not sure just say so)

Connection / Goes Offline

  • How is it connected to the LAN?
    • Ethernet / Wifi
    • Static IP set on Hub or DHCP
    • DHCP Reservation set on Router/Server?
  • How is Hub being powered? Supplied power block or other (explain)
  • Brief explanation of network topology.
  • Brief explanation of firewall / DNS / DHCP services.
  • Is Jumbo Frames enabled anywhere on the LAN?
  • How many devices total (approx) and mix between Zwave, Zigbee, LAN/Wi-fi
  • What user / custom integrations are you using for LAN/IP/Cloud based connections?
  • Screenshots of Past Logs from the incident, and also of any errors being generated recently.
5

It is connected via Ethernet cord into a wireless wifi point.

Static IP is enabled via the router only.

Powered by supplied power block.

Standard windows firewall.

I do not believe jumbo frame enabled anywhere.

100 z wave. 40 zigbee. No WiFi devices.

No custom integrations.

Not sure what or how to send logs.

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Reset the Hub to DHCP and reserve the IP on the router.

Nevermind that's what you already have, I read it wrong.

What WiFi mesh system do you have?

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Is the “wireless WiFi point” connected to the rest of your home network via a wired OR wireless connection?

As a test, maybe try connecting the HE C7 hub directly to your main router. This might help determine where the problem is.

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It’s a mesh network so that one is connected wireless only.

Yes I haven’t tried connecting into the router direct yet, probably would be a good test.

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9

TP LINK Deco x3600.

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Any ideas?

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Did you connect it directly to the main router yet? That will tell you what direction to look for the problem either way that test goes.

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I think I might have solved it. The router put a default parental control on it which shut it down everyday from Midnight to 5:00AM. Thanks for the help!

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This is to be anticipated when your hub exceeded the recommended number of child devices and apps.

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