I
Check out the following post for help troubleshooting problems and gathering details that will help others to identify and solve the problem you are experiencing: ‼ READ FIRST - Before Posting in Get Help
I
Check out the following post for help troubleshooting problems and gathering details that will help others to identify and solve the problem you are experiencing: ‼ READ FIRST - Before Posting in Get Help
Not really much to go on...
How about adding some additional details, please.
Sorry about that. This format tends to overwhelm my tablet.
I have just migrated from C7 to C8 Pro using my latest backup. All my devices and app/rules show correctly in the new Hub but I am unable to activate any device. Nothing complicated, just switches and lights. Something very basic is missing. I have connected to Wifi and set the speed to Auto, The new Hub is in the same location as the old was. Suggestions welcome.
Thanks
Are the uncontrollable devices Z-Wave? Zigbee? Or LAN/WiFi?
My guess is that they are Z-Wave, based on other recent similar reports post migration.
Tagging @support_team as I really do not know what the recommended solution is for this specific scenario.
Did you use a local backup, or the specific migration tool?
A few of the older devices are Z-wave, the others are Zigbee. The backup was from the last cloud system regular backup. Radio issue maybe?
Did you do step 5 and 6 in the instructions here How to Migrate to a New Hub | Hubitat Documentation specifically
If you just did a normal cloud backup/restore, I don't think the process will work correctly.
What is your power source? PoE splitter, OE supply or other supply?
Also, check the z-wave details page, do your devices show there?
Have you tried shutting the hub down and unplugging for 30 seconds (to restart the radios)?
Creating and using the correct C8 backup from the C7 solved the problem . My error.
Everything working fine on the C8 Pro.
Thanks everyone for the help.