Hub load is severe

[paul19]

My Hubitat is always reporting load is severe. My version 1.3.2 build 163. Load has been severe across many updates . Hub is less than 6 months old. Bought direct

I have less than 20 devices and two imple programs (turn a plug into a switch and a timer for the porch light ).
How do I contact the company for a replacement?

[paul19]

I just tried to update to the latest version and the device never returned from rebooting and the blue light stayed solid. Powered it down after 30 minutes and seems to have updated and seems to be working fine.

I do believe there is a hardware issue.

[aaiyar]

@paul19

I do believe there is a hardware issue.

While that is possible, the most likely explanation is that your hub has a corrupt database, which is easily fixed. Perform a Soft Reset as described in the Hubitat Documentation, linked below:

Soft Reset | Hubitat Documentation.

The more onerous task is to determine why your hub's database is corrupt. This will require you to engage with staff and community members during the troubleshooting process.

Please provide the details requested in this post so that staff and community members can help you troubleshoot this issue:

READ FIRST - Before Posting in Get Help

Welcome to the Hubitat Community. You are probably reading this because you are about to ask for help, or you already did but did not provide enough information and were sent here! If you are new and need to post screenshots, manually join the owners group: -> Hub owners - Hubitat TIP: When posting logs, screenshots are much easier to read. Help for Apps, Integrations, or Drivers If you are having a problem with a community-written app or driver, please post for help in the project thread ra…

@paul19

How do I contact the company for a replacement?

You can use the support portal .