Someone help, going nuts. everything just stopped working or very slow

I totally get it that after spending countless of hours over a certain period of time, setting up devices and rules, just the way you like it, when things go wrong it could be very frustrating. I know that because I've been in your shoes many times, on different platforms.

A smart home delivers convenience but it requires some minimal maintenance and care on a regular basis. The frequency between the routine maintenance depends on how often changes occur in one's environment.

When you first build the smart home you create links between connected devices that can break without user even making any changes. Moreover, adding new devices into the mix increases the risk of breaking those links. Every time a link breaks, it could lead to unintended consequences across the entire smart home environment.

When things do break, it is imperative to narrow down the root cause by starting with the misbehaving app and tracking down the devices involved. Identifying if it's one device, multiple devices or all devices within one protocol is critical. Often times, one single device can go bad and could cause many links to break.

This may seem burdensome, but is really not. I am rarely facing problems with my own smart home, but when I do run into problems, I follow these steps:

  1. if I recently updated the hub and odd things started to happen, I go to the Diagnostic Tool and immediately restore the previously running version.
  2. if an app is misbehaving, I track down the devices that the app is using and manually check if they work from Device Details page.
  3. If more than one device is not working, I check to make sure that Zigbee Radio and Z-Wave Radio are working. Having at least one functional device for each radio is indicative that the radio is functional.
  4. If the radio are functional, then I power cycle each misbehaving device, then check again if they started working again.
  5. For devices that no longer work even after a power cycle, depending on the time I want to spend, I may remove them and re-add them. Or if it's not the first time they are misbehaving, I just replace them with another device. The time I spend on maintaining my smart home is very limited, so more often than not I just remove and replace the device with a new one. It takes less time doing so than trying to make something work that really doesn't.

For more ideas on troubleshooting apps and devices you may want to check out this document: How to Troubleshoot Apps or Devices | Hubitat Documentation

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okay, i bought a Zooz zwave stick and deleted ghost devices. things worked good for a few days and now again everthing is slow and or non responsive. all ghost devices have been removed.

thoughts?

You've provided no additional information - w/out additional info we just cannot help you. See @jtp10181's post above.

You wouldn't call a mechanic and say "My car is running rough." and expect him to know what's wrong and provide a fix from so little info. If you aren't willing to take the time to help us help you, we're both going to end up frustrated.

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logs show the following:

i dont know what it means though.....

i dont know what other information provide.... please help me know what information to provide.

everthing worked fine until one day did not. i deleted ghost devices and worked okay for a few days, then issues again.

i tried resetting the hub. no dice. still does not work, devices stopped responding.

Thats just debug logs, you can click where it says "debug" in blue to open that device and turn the debug logging off.

Did you read my pinned post? You have not even said what hub model you have that I see.

Post a screenshot of the entire z-wave details page.

We did already, its listed in here:

3 Likes

C7, i will screenshot




A couple people have asked you questions, here is mine from above...

So far we know it is a C7.

Anything else you can add?

Yeah we need to know what is slow exactly? Is it Z-wave devices? Which devices are the most problematic?

I see a few z-wave devices that may be struggling.
Would be good to see the z-wave details again after the hub has been running for at least 12 hours, this looks like it was fresh after a reboot.

What hub Firmware do you have installed?

Make sure you do not have a Z-Wave firmware update available: C7 2.3.1 and Z-Wave Firmware 7.17.1
That post is older, the current version is 7.18, but directions are the same.

You could be running into a memory problem from 2.3.6, follow these steps to resolve that potential issue: Hub is running low on memory C-7 2.3.6.146 - #3 by jtp10181

  1. Create and download a backup
  2. Update the hub to 2.3.7
  3. Reboot and check the rebuild database option on the confirmation dialog
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hi, thanks. so i have owned the c7 for a couple years. i rebuilt it about six months ago. i have used abode for most automations and had hubitat for others. i switched to all hubitat about six months ago when abode automations broke.

i now have hubitat hooked up to home assistant and abode hooked up to home assistant (indirectly working with hubitat).

Everything is running through hubitat basically. Had no issues for six months. all of the sudden a few weeks ago started having issues.

very slow response. i have about a 1 minute delay in response on everything. sometimes they firs no issue once or twice and then delay starts.

noticed i had some ghose devices on zwave so i got a zooz stick and erased ghost devices. did a soft reset. most things seemed to work solid for a day or two then the delay kicked in again. same issue. super slow if any response at all. it seems like if i run a automation the hubitat self destructs. again, no new recent automations.

i have some zigbee stair lights that run through hue and activated by zwave motion. i feel like that automation runs without issue but all else have issues. like i said 1 mintute delay. it seems maybe zibee is woking better than zwave.

my wife is going nuts all she wanta is the dog lights to come on when she opens doors for dogs. works for a day or two and then unreliable.

how do i determine zwave firmware. Hubitatat says software is up to date.

If you're talking about the (C7) hub's own z-wave radio update, the instructions are linked in Jeff's post right above your last post here. When/if available, it is handled outside/independently of the hub's overall firmware updates.

Individual ZW device firmware is made available by the respective manufacturer and must be manually applied.

no he had a question about the hub zwave software.

basically, if i run anything that is run through an app it bogs the system down. if i update a device through dashboard, if i have not ran anything in a few minutes then it fires right up a few times and then starts slowing down. basically, right when i think thank goodness it is working again, it just stops and takes minutes to respond. overall, the system is basically unreliable.

i will see if i can follow the zwave running low on memory steps.

the logs are mot showing anything unusual, app running like crazy ir device going haywire.

:point_down: :point_down: :point_down: :point_down: :point_down: :point_down:

:point_up_2: :point_up_2: :point_up_2: :point_up_2: :point_up_2: :point_up_2:

So is your Z-wave firmware up-to-date?
Show a screenshot of the TOP of the Z-Wave details page, with all the buttons.

If you are asking how to find the Hub platform / firmware (nothing to do with z-wave), that is available from Settings > Hub Details

Platform Version
2.3.X.XXX

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so i rolled back the hub software and then updated the zwave firmware then rolled forward the hub software again to 2.37.

I cannot find anywhere to click

"Reboot and check the rebuild database option on the confirmation dialog"

i can do a soft reset if it does the same thing.

it does appear i am still having this issue. i found if i do a zwave repair on devices that are not reponding they work for a bit until i run automation then the hub stopps and slows back down.




Why did you roll back firmware...???

After you update to 2.3.7
Click Settings > Reboot, and check the box on the OK dialog to rebuild the database.
This was added in 2.3.7 firmware, so it wont be there on anything older.

Also, it sounds like you just performed a Z-wave firmware update, if that's the case give it a couple days and things should start working better.

You can try a Full repair to help it along, but do not run repairs constantly as it will just make things worse by flooding the mesh with traffic.

1 Like