Zen17 won't pair to C-8 Pro

[jtp10181]

@norton.doug

do a zwave exclude, nothing is found to exclude

If exclude won’t work then pairing will never work.

Are you running ZwJS gateway or legacy ZIP?

How is hub powered?

@jtp10181

Z-Wave Issues

For partial or total loss of Z-Wave control (radio seems dead), before doing anything else please shut down the hub from settings and unplug for 30 seconds, then re-plug to boot back up. This will allow the radios to fully power down and restart. A regular reboot only restarts the platform and not the radio hardware.

Official Hubitat Documentation Resources:
Hubitat Docs: Z-Wave Details
Hubitat Docs: How to Troubleshoot Z-Wave

What info to provide for troubleshooting assistance:

• How is Hub being powered? Supplied power block or other (explain)
  • PoE power (with splitter) is known to cause major Z-Wave issues on the C-8 hub.
  • See this post for detailed write up on PoE testing: PoE and the C8
• Provide screenshots showing entire Z-Wave details Page
  • Hub should be running for at least 12hrs without reboot, and state how long in your post (you can find uptime on Logs > Device Stats)
  • Click the Refresh Statistics button, wait 10 seconds, then Refresh the page
• Provide screenshot of Z-Wave Topology Map (red/blue squares)