Hub will not restart

jtp10181 · October 18, 2024, 3:30pm

Please read below, try the suggestions, and provide the requested information:

Help for General Hub Problems

(Low memory, errors, crashing, hub becomes unavailable, etc..)

Update to current platform - Settings > Check for Updates

Run a database rebuild. This will clear out any database issues from an improper shut-down or other system issues. Instructions will vary for older platforms.

Go to Settings

Click on Reboot

Click on Show advanced options

Selection option to Rebuild database and click the Yes button.

Backup Docs if needed: Backup and Restore (Settings) | Hubitat Documentation

Unresponsive Hub Web UI

Make sure that the device you are using to access the hub's web interface is connected to the same local network as the hub.

Try to connect to the diagnostic tool on port 8081:
-> Hubitat Diagnostic Tool | Hubitat Documentation

You can at least do a proper shut down from there, and restart

Try to ping the Hub IP (optional)

Try a Network Reset: Network Setup | Hubitat Documentation

If still having issues post results of these tests in your topic!

Help for Hub Related Issues

Please provide the following info (if you are not sure just say so)

All Hub Issues

Model of Hub

Platform/firmware on hub

Connection / Goes Offline

How is it connected to the LAN?

Ethernet / Wifi

Static IP set on Hub or DHCP?

DHCP Reservation set on Router/Server?

How is Hub being powered? Supplied power block or other (explain)

Brief explanation of network topology.

Brief explanation of firewall / DNS / DHCP services.

Is Jumbo Frames enabled anywhere on the LAN?

How many devices total (approx) and mix between Zwave, Zigbee, LAN/Wi-fi

What user / custom integrations are you using for LAN/IP/Cloud based connections?

Screenshots of Past Logs from the incident, and also of any errors being generated recently.