C7 Upgrade from 2.3.5.140 to 2.3.5.146 Problems. Had to roll back to 2.3.5.140

jtp10181 · September 3, 2024, 12:35am

Provide some useful info to get any form of useful help.

Help for Hub Related Issues

Please provide the following info (if you are not sure just say so)

All Hub Issues

Model of Hub

Platform/firmware on hub

Z-Wave Issues

For partial or total loss of Z-Wave control (radio seems dead), before doing anything else please shut down the hub from settings and unplug for 30 seconds, then re-plug to boot back up. This will allow the radios to fully power down and restart. A regular reboot only restarts the platform and not the radio hardware.

Confirm that hub's Z-Wave regional radio frequency matches that of your device. Check hub's region on Z-Wave Details page to ensure that is set to your local region (E.G. EU - 868.4 MHz, 869.85 MHz for European countries).

Make sure you do not have a Z-Wave firmware update available: [Instructions HERE]
The Update Firmware button is hidden when the Z-Wave firmware is already up to date.
Use http://YOUR.HUB.IP/hub/zwaveVersion to check your version info.

Z-Wave Details Page Docs: Z-Wave Details | Hubitat Documentation

How is Hub being powered? Supplied power block or other (explain)

PoE power (with splitter) is known to cause major Z-Wave issues on the C-8 hub.

See this post for detailed write up on PoE testing: PoE and the C8 (with extensive testing)

Provide screenshots showing entire Z-Wave details Page

Provide screenshot of Z-Wave Topology Map (red/blue squares)