My hubitat keeps crashing - how do I debug or do I just have bad hardware?

[jtp10181]

@jtp10181

Help for General Hub Problems

(Low memory, errors, crashing, hub becomes unavailable, etc..)

Update to current platform - Settings > Check for Updates

Run a database rebuild. This will clear out any database issues from an improper shut-down or other system issues. Instructions will vary for older platforms.

• Go to Settings
• Click on Reboot
• Click on Show advanced options
• Selection option to Rebuild database and click the Yes button.

@jtp10181

Unresponsive Hub Web UI

• Make sure that the device you are using to access the hub's web interface is connected to the same local network as the hub.
• Try to connect to the diagnostic tool on port 8081:
  -> Hubitat Diagnostic Tool | Hubitat Documentation
• You can at least do a proper shut down from there, and restart
• Try to ping the Hub IP (optional)
• Try a Network Reset: Network Setup | Hubitat Documentation
• If still having issues post results of these tests in your topic!

@jtp10181

Help for Hub Related Issues

Please provide the following info (if you are not sure just say so)

All Hub Issues

• Model of Hub
• Platform/firmware on hub

Connection / Goes Offline

• How is it connected to the LAN?
  • Ethernet / Wifi
  • Static IP set on Hub or DHCP?
  • DHCP Reservation set on Router/Server?
• How is Hub being powered? Supplied power block or other (explain)