Re-Registering a populated Hubitat

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1

Hi, I have a C5 (cottage) and C7 (home). As I prepare to sell my cottage, I need to move the hub to a new email. Everything is setup for it, and the last step is to get it onto that account.

The big question is whether I can register a POPULATED Hubitat or it is going to be wiped clean in the process?

I suppose a backup is the first thing, then do it, with the potential of restoring. But,the question remains -- will the existing config be blown away and I have to cope with 60+ devices to register?

Thanks!

Please provide your hub model (C7, C8, etc.) and its platform version from Settings>Hub Details.

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2

The only issue you may have is if you have active subscriptions on it. I believe you can de-register it once there are not subscriptions, then register it on a new account while leaving everything in tact. If you have it linked to any cloud services be sure to unlink them on the cloud side and remove the apps from Hubitat.

@bobbyD does that sound correct?

Here is a search which gives some useful results: Search results for 'transfer hub to new owner' - Hubitat

Another option may be to just transfer the admin account to a new email that you create for the "house" and then give the new owner all the credentials: Replace Admin from my.hubitat.com

3

No.

The registration process is independent of your hub settings. It is a required step in order to enable cloud services for the hub, which includes using the mobile app, subscribing to additional service and integrating cloud-based 3rd party services. The hub can function without a registration and the removal of it will not impact your local hub.

4

Based on the feedback, I saved the config, then transferred my "subscription" for remote admin to the home hub, then deregistered the cottage one. I was eventually able to register the cottage on a new email and that is super. The detail config was preserved.

BUT, now I find that the transferred subscription doesn't work, and both hubs have been rebooted. The my.hubitat shows my remote hub as registered, but offline. I used TeamViewer to check and reboot it, and it is running fine.

Any ideas what oddity I have come across that would block it registering to the cloud and giving me access?

Thanks, Don

5

Are you sure the remote admin was recently working on that home hub before you transferred the subscription? If you can access it via Team Viewer go to Settings > Network > Tools
Then on the ping test try to ping both 1.1.1.1 and cloud.hubitat.com

Post a screenshot of the cloud.hubitat.com results

This will tell us if it can reach the internet and also if DNS is working.

It could also be some sort of subscription transfer issue. If Bobby does not get back to you here you can put in a support request here: Subscriptions – Hubitat Support

I know they have been having some odd issues recently with the remote admin subscriptions not applying correctly in some cases. Sometimes I think they have to go in on the back end and fix it for people.

6

I have a totally messed up subscription system and so far have not heard anything from "support" to help.

I have 2 hubs, on 2 accounts. Before moving the hub to the "other" account, I made sure I transferred the subscription to this one.

BUT, I cannot buy a subscription on the second userid. It seems that once registered, a hub cannot be setup separately, which seems really weird.

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So you see here that my hub is stated as offline, but I can access it with my phone remotely just fine. Here, it is not right. As well, you also see that it says I can transfer my subscription, so obviously a subscription exists. Why it asks me to "add" remote management I cannot say, but when I try it won't let me.

Onto the second hub. It has a totally different userid (yes I rebooted and they are separate, locally accessible on a tablet) and local PC. Here is its description:

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So I can use it remotely! No, it says "This hub is not authorized for remote access". There is no subscription to transfer, but it thinks it is the subscribed device on the web, but won't let it be used remotely, and it is not possible to buy another subscription.

Wish the Hubitat Support guys would do something. This is screwy, and no way I can fix it. I have tried a "guest", but that fails. The only alternatives I have are:

  1. MOVE IT BACK to my account where I have the subscription, but that misses the whole point of 2 locations and 2 accounts. And, if it would work is debateable. It might totally mess up the whole setup.
  1. GIVE UP AND USE TUYA - yes, I would have to setup Tuya to use a WiFi switch to power on/off a PC so I can use Hubitat "locally". Its a Plan B for sure, but this should not be happening.

Obviously, bright ideas are welcomed, as I am getting more and more into Hubitat. Hitting brick walls doesn't help. Maybe I'll hear from Support and all will be well.

Thanks for listening to a frustrated guy....

7

Did you use that link I gave above to put in a support request?
I would not make any further changes and risk making things worse. Support might need to do something in the back end to fix it for you.

8

You cannot transfer a subscription between two accounts. You can only transfer between two hubs registered with the same account. If you need Remote Admin on two different accounts, each will need to have individual Remote Admin service. Currently, Delta BC hub has Remote Admin Service active, but the hub is offline, so it cannot use it. The Ricon Tucson hub is registered with a different account and doesn't have an active Remote Admin service. I don't think you "messed up" anything, perhaps we should do a better job explaining that a Remote Admin service cannot be transferred to a different account, nor can the service be used from a different admin account.

UPDATE. Reviewing the pictures you shared, the front end (my.hubitat.com) didn't catch up with your changes. What you expect to happen, is what the back-end shows. If you access your hubs from a private session (Incognito mode) do the labels match your expectations?

9

I know that, and I did NOT try to transfer between accounts.

What I did is I had 2 on one account. I transferred to the one STAYING, then deregistered the other. So the one saying it has a Subscription is he one on the account with which it was purchased.

The system seems to think that I have a paid registration for the second on the first email userid, and it is not so.

My only fallback without this getting fixed is TUYA to power up a PC, then TeamViewer to use it locally. I lose ALL THE VALUE of Dashboards and remote control.

BTW, the Delta hub is NOT offline. i can access/control it via Teamviewer as well as directly via my Tablet which is colocated in the area near the 2nds Tucson one.

Right now, all hubs when accessed through the APP are behaving as expected, but when attempting to use the webpages for the system, it is not helping at all. Remote access to anything and control for other than deregistration is not working.

10

It must have been at one point, or the device you are using to log into my.hubitat.com is not on the same network as the hub. Delta hub has the active Remote Admin license, so my.hubitat.com is also wrong showing you that Ricon Tucson has active service. I can confirm that Delta hub is online and connected to the hub, right now.

11

I checked incognito, and they are identical.

The remote C7 system in Delta was rebooted after the deregistration of the C5 in Tucson. App connects are fine. I can reboot again, of course, but I have doubts it will help much. But, nothing ventured nothing gained.

I will try the link above once our dialog completes.

12

Since I am currently colocated in Tucson with the C5, there is no way I can be on the same network as the C7 in Delta. Not sure if that should be an issue.

I have issued a reboot of the C7 in Delta from my tablet which has been accessing it remotely just fine.

13

Reboot had no impact. I rebooted my tablet too, and got in just fine. The my.hubitat.com is still showing the same results as shown earlier.

15

If we put aside the inaccuracies displayed on my.hubitat.com, and since you can use the Remote Admin on C-7, what would you like to do with the C-5? Can you try to go to Settings, then Backup and Restore and select Refresh Entitlements to see if that fixes the labels?

16

My goal is to separate the two systems completely with remote control for both using 2 subscriptions. This will enable me to sell one of the locations in the future while managing them both until then. So abandoning the ability to have remote admin is not possible.

I will do as you suggest, hoping that the system is not compromised in the process.

Don

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17

Finished as recommended. No observed differences.

Please recall that if I want to add a subscription, it will ultimately take me to the webpage which blocks buying a new one for the C5, and says the C7 is subscribed but offline.

Without the webpages working right, I am out of luck, unless it gets corrected manually at Hubitat.com by knowledgeable staff.

18

I found a potential issue that may have caused the front-end discrepancy. Can you please log out of my.hubitat.com then log back in? If no change, then please Refresh the entitlements on the C-5 (Settings >> Backup and restore) and let me know if the labels on my.hubitat.com are correct.

19

They appear to be working as one might hope them to at this point. I have an online C7 recognizing it has remote access, and a local C5 that looks like it will allow subscription for remote access.

In the meantime (despite a few Teamviewer issues), I had done the same credential back and reset as recommended. No immediate impact, but after a wait it looked ok -- and that was after your last post.

Whatever you did looks like it got a homerun. Thank you!! :slight_smile:

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20

Thank you for the update and for using the Hubitat services. Glad to hear the problem is resolved.

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