They need to transfer the admin to a new account
Replace Admin from my.hubitat.com
This might be a good resource as well: Re-Registering a populated Hubitat - #2 by jtp10181
They need to transfer the admin to a new account
Replace Admin from my.hubitat.com
This might be a good resource as well: Re-Registering a populated Hubitat - #2 by jtp10181