What to do if webCoRE IDE / Dashboard is acting strange?
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Make sure webCoRE is operating properly (note above)
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Make sure you entered the password correctly (or reset the password for the IDE in webCoRE)
- this is set in HE Console -> apps -> webcore -> Settings -> Security -> "Choose a security password for your dashboard"
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Typically this a browser caching issue that occurs if the webCoRE IDE files have been updated (css, html, js)
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in webCoRE Dashboard -> select 'Log Out'. (on left)
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Clear webCoRE login data
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HE console -> Apps -> webCoRE (main instance) -> Settings -> Security -> "Clear all browser security tokens".
- Ensure you next/done your way out of webCoRE (at bottom of each page)
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then register your browser and login again
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ensure you start with just 1 webCoRE instance registered, and ensure it is working before adding a 2nd, 3rd, etc.
- it is best if you do have multiple webCoRE instances to ensure the account settings
are consistent across them
- it is best if you do have multiple webCoRE instances to ensure the account settings
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most times this will resolve your issue. If it does not, do browser cache/data cleanup and exit:
If you really want to clear things out, after logout do the following:
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follow above steps (except for logging in again)
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Clear all browser caches
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Many times this is NOT just hitting the 'reload' or 'refresh' button near your address bar.
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internet searches for clear browser cache with the name of your browser can help
- you are trying to clear cookies and data (so if you go here, don't decide to keep your cookies)
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you want to ensure the browser pickups up latest data from webCoRE server vs. caching it.
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Exit your browser
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reconnect to dashboard.webcore.co, staging.webcore.co (or your server for Dashboard/IDE)
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register your browser again (follow above suggestions on start with 1 first and ensure it is working)
Note, if you are running a local html/js/css server to host the webcore IDE files, you first should ensure this server is running and is up to date with latest html,cs,js files from the HE webCoRE repos.
- It is common to see folks using the wrong repo for these files. See notes 1, 2 in the main webCoRE thread (listed above on Install Information for webCoRE on HE).