C8 Migration from C7

The docs say that migration is one-way, so does that mean we can’t migrate back to the C7 if the C8 were to get hit by lightning or die? I’m sure I’m not the only one who would like to make use of a backup device just in case.


Z-Wave Yes.. Zigbee No..

And the free migration is from C-5/C-7 to C-8.. If you have Hub Protect you can move back (just not Zigbee)..


If you did a Z-wave and database restore to the C7, and then factory reset the Zigbee devices and pair them to the C7 wont they attach to the existing device entries and work as they did before? Not as smooth as a Zigbee backup but still better than messing up all the automations.


What about if you restore to a new device (or a device that was not migrated from?). Assuming you have hub protection.

Just buy more than one C8 and keep one handy as a backup. You can restore either a C7 or a C8 to a C8. Problem solved.

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So the transfer from C7 to C8 is free and does not require the subscription, that's cool. Sadly my subscription for my just renewed a few weeks ago and I think I heard it's NOT going to be transferrable in the stream, is that correct? I ask because the fella then started saying stuff about adding the new one and waiting to have the existing subscription expire and I got confused. Ultimately, while it's possible other ways, remote admin of the new hub would be nice without buying a second concurrent subscription (assuming that's even possible).

Pretty sure a single remote admin subscription covers all hubs in the same account so no worries there.

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It does (all have to be under the same admin account)


Yes... the migration back isn't going to be seamless, that's all. That's not any different from moving from one C7 to another, though.

Awesome, so just the protect/warranty aspect wouldn't apply to the new one until the old one expired. I suppose turning off auto renewal makes sense and then renew/resub with the new one next year. Thanks

Yep and as @bobbyD stated, he can make a case ensuring the C8 gets enrolled after the current subscription expires if I understood correctly

The Hub Protect service is not transferable, but we understand that users who are migrating from an older hub that has an active subscription, may no longer need the old hub to be protected.

In that case, the user should cancel the service on the older hub (which will remain pending cancelation until the service expires) and then create a case by visiting below page. We can then temporarily enable the service on the new hub so that it is covered until the service expires.

The user will need to sign up the new hub for Hub Protect when the old subscription expires in order to continue the coverage on the C-8 hub.


We need more granularity in the options to transfer to the new hub like zwave zigbee or cloud integrations separately..

The migration only happens from the cloud. You can migrate just z-wave, or just zigbee, or both.

If you are trying to go from one hub to two hubs there really would be no easy way to do it.
You could migrate the entire hub, then delete what you dont want on the new hub.
Go back to the old hub and reset both radios, and delete any apps/devices from the old hub that you are keeping on the new hub.
Then setup hub mesh and you can share things between them as needed.

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Current migration covers most of the real world scenarios. Not nearly 100% of them, sure, but migration logic would get a lot more complicated if were to try and be more granular. It doesn't pass the "most bang for the buck" test.


Apart from the radios is there any other advantages of the C8 over the C7? More powerful processor? More ram?

No and No.
New Zwave and Zigbee chips which are more powerful, along with external antennas.


And built-in wifi!

I'd never use wifi - and I don't have any issues with the radios so I don't think there's any reason for me to upgrade for now. More power and ram with the old antennas and i'd be there in a flash though.


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