S2 bootstrapping - Unknown status code

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21

Hi Bryan. This is not a specific device. Mentioned in this thread, I did take a C8, restore platform, and a few other steps, and can join LR devices, and it works. Had the same problem with the C8 before I restored the platform. Tried a similar on the C8 Pro that I use for my Day to Day operations with the main difference of not wiping all devices, and I cannot get it to work.

This is not z-wave device related, it is something with the hub.

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Issue was on two different hubs with multiple different devices.

They were able to get it to work on a non-production hub with resets and platform reversions, not sure why/how what fixed it exactly.

The main C8-Pro production hub they are still not able to get to work correctly.

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@bcopeland
Hi Bryan. Understanding this may be an odd condition, what or how would you like to proceed, or what is the suggested next steps. I really do not want to remove and re-add everything.

Thanks.
--john

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Now that we are production, still have problem. What are next steps.

25

I am getting this on my main hub as well. Never tried LR while in beta.

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Both devices I tried work fine on my other C8 hub.
The Z-Wave DB on my main hub was migrated from a C7 a while back.

Also, the main device I was trying to get added, I added in mesh mode using SmartStart and it worked fine that time, just wont join with LR. The device says "LR" right on it.

1 Like
26

Just to bring this discussion back.
First, I want to say I am glad to see someone duplicate the problem, as well as sad to see..
I am hoping this will get some visibility, as I really feel like I was swept to the side.
I do understand a push for the release, and being busy. Could have been better with
communications. :slight_smile: I am not new to software and hardware development, spending
better than 25 years developing commercial products and applications. :wink:

To summarize:
The C8 I listed above that "worked" did not have any devices restored from a backup, instead it was reset, had a platform update, and then a release update.
The C8-Pro was similar, no reset, platform update, release update. Retained "all" devices. This is the device that will not add LR.

27

Noted, better late and all that...

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28

Thanks Victor.
Do we have a next step, or something I can do to assist debugging this?

29

This is a tricky one... the underlying issue is with zwave/ip gateway, and we have to find a workaround. We're working with the vendor to see what can be done here.

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30

Thanks Victor!

31

I see a couple more users reporting a similar problem.
Should we move this thread out of the Beta category?

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32

Since a few shared the link outside the beta already, I am moving this post public, as who ever tries to access the shared link will get an error, otherwise.

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33

Thanks Bobby!

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34

Did you reset the z-wave radio on that hub first?
Was that hub previously migrated to your new hub? Whatever issue the current hub has may have carried over from the old one, so a radio reset would clear that out (hopefully).

This was incorrectly marked as a solution by "bfara83".
Currently there is no solution.

35

Another victim:

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36

I am having the same issue with a Zooz zse18 800lr. Smartstart mesh works, smartstart LR gives this error. V 2.3.9.147.

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37

Resetting the radio does appear to work, until you restore a Cloud backup.
As noted in this thread, my C8-Pro has roots back to C5, with Cloud migrations starting with the C7->C8->C8 Pro...

Steps:

  • Cloud Backup
  • Soft Reset
  • Reset Radios
  • Add LR Device

Up to this point I can add/remove both z-wave devices, including LR devices.
But wait!!
Next I restored from a cloud backup. After I attempted to add LR devices, and exhibit the same failed attempt with the S2 bootstrapping error.

I broke down and completely rebuilt my network.
Why you might ask ??
First I must say that I really did not want to spend an entire day doing this. I have a need to use a few LR devices, and the only way I could determine to do that was either use a different Hubitat device or not restoring from cloud after I reset the radios. I chose the rebuild...

Steps (starting from a V 2.3.9.150, fully restored from the cloud):

  • Removed all z-wave devices
  • Reset Radio Z-Wave.
  • Power down device for 5 minutes, then reapplied power
  • Re-added all Z-Wave
  • Fixed all rules, groups, controllers, etc..

All now works (including LR devices).
Only took 14 hours...

At this time, I am not sure if "restoring" a cloud backup will break it again. Might try on one of the test hubs.

3 Likes
38

Another one.

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39

Hey Victor, I wanted to check and see if you had any progress with the vendor on this?

I had a LR device paired with my C-8 but the migration to a C-8 Pro broke it and the device won't add again due to this :frowning: unfortunately need LR in this case.

1 Like