Was your current hub (presumably a C8) migrated from a C7 hub or earlier in the past?
Please check your logs for something like this to see if this might be the same issue:
Here is the beta post about the bootstrapping error (this will only work if you are in the beta group)
https://community.hubitat.com/t/2-3-9-112-117-smartstart-s2-bootstrapping-error-c8-pro/136682/78?u=jtp10181
