UPDATE: this issue has been resolved
We have identified an issue with the push notifications for both iOS and Android mobile apps and our engineers are currently investigating. We will update this post when the service has been restored.
We appreciate your patience and understanding as we work to restore the service as quickly as possible.
The notification issue is also occurring in the old app as well. I tested it in both 1.7.4 and 1.7.5 on Android. The notifications appear in the Notifications tab within the app, but are not showing in the device notifications or making audible alerts.
9 hours of outage! still not working 9:30am UK time
Hubitat has never marketed itself as a security device. Yes it can integrate security devices but they have always said they are not a security device and should not be used for life and death situations... Personally I've always used pushover as I can have different sounds for different levels of events.
The old app is active and available on both Apple and Google app stores. It has never been retired yet. However, this issue impacts both apps.
Hours, not days. The time zone difference worked against you, unfortunately, but we will restore the service as quickly as possible. Thank you for your patience.
I love my Hubitat hub, but if I had a family member in a nursing home and I learned they were using a DIY home automation hub and dependent on cloud-based notifications to keep a loved one from wandering out of their room, I’d have more questions for the management of the nursing home than I would for the support staff of the automation hub.
Thank you @bobbyD. Glad it wasn’t so thing on my end. Just tested it again, it seems to working again. Just for clarification, should we all be migrating over to the new HE App?
Just checked mine and it seems to be working for me as well. Thank you to the HE team!
Thank you, sucks when you find out fat 2am and try to fix it thinking it was your own issue... lost three hours of sleep last night trying to fix lolol
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