I agree it's very poor user experience and our engineers are investigating why for some, the existing methods of refreshing the token aren't working.
For others who run into this issue, there are a few options to try before applying the nuclear option:
- make sure the app is up to date
- uninstal and reinstall the app
- go to More page then under App Settings, select Refresh
- Perform DNI surgery as described in this post
- Remove the mobile app devices on the hub, then create new ones.
