Sengled Element Color Plus will not respond after a successful pair

I purchased two Sengled Element Color Plus bulbs and they both will not respond after i pair them with HE. also tried different drivers and nothing works, any help would be appreciated. i have attached the log.

dev:1412021-10-21 07:58:39.993 pm debugsetColor([saturation:100, hue:0, level:100])

dev:1412021-10-21 07:58:27.849 pm debugsetLevel(0, 0)

dev:1412021-10-21 07:58:27.846 pm debugsetLevel(0)

dev:1412021-10-21 07:58:27.842 pm debugoff()

dev:1412021-10-21 07:58:26.898 pm debugon()

dev:1412021-10-21 07:58:19.384 pm debugsetLevel(0, 0)

dev:1412021-10-21 07:58:19.381 pm debugsetLevel(0)

dev:1412021-10-21 07:58:19.378 pm debugoff()

sys:12021-10-21 07:57:40.108 pm Zigbee Discovery Stopped

dev:1412021-10-21 07:57:34.416 pm debugdescMap:[raw:catchall: 0104 0004 01 01 0040 00 0CB7 01 00 0000 02 01 FF00, profileId:0104, clusterId:0004, clusterInt:4, sourceEndpoint:01, destinationEndpoint:01, options:0040, messageType:00, dni:0CB7, isClusterSpecific:true, isManufacturerSpecific:false, manufacturerId:0000, command:02, direction:01, data:[FF, 00]]

dev:1412021-10-21 07:57:34.086 pm infoSengled Element Color Plus colorMode was set to CT

dev:1412021-10-21 07:57:34.083 pm infoSengled Element Color Plus color was set to Incandescent

dev:1412021-10-21 07:57:34.079 pm infoSengled Element Color Plus colorTemperature was set to 2703°K

dev:1412021-10-21 07:57:34.074 pm infoSengled Element Color Plus saturation was set to 100%

dev:1412021-10-21 07:57:34.064 pm debugdescMap:[raw:0CB70103002A08003002000000200001000020FE070000217201, dni:0CB7, endpoint:01, cluster:0300, size:2A, attrId:0008, encoding:30, command:01, value:02, clusterInt:768, attrInt:8, additionalAttrs:[[value:00, encoding:20, attrId:0000, consumedBytes:4, attrInt:0], [value:FE, encoding:20, attrId:0001, consumedBytes:4, attrInt:1], [value:0172, encoding:21, attrId:0007, consumedBytes:5, attrInt:7]]]

dev:1412021-10-21 07:57:33.963 pm traceskipped descMap:[raw:0CB7010000180400420773656E676C6564, dni:0CB7, endpoint:01, cluster:0000, size:18, attrId:0004, encoding:42, command:01, value:sengled, clusterInt:0, attrInt:4]

dev:1412021-10-21 07:57:33.959 pm debugdescMap:[raw:0CB7010000180400420773656E676C6564, dni:0CB7, endpoint:01, cluster:0000, size:18, attrId:0004, encoding:42, command:01, value:sengled, clusterInt:0, attrInt:4]

dev:1412021-10-21 07:57:33.883 pm infoSengled Element Color Plus level was set to 100%

dev:1412021-10-21 07:57:33.877 pm debugdescMap:[raw:0CB70100080A000020FF, dni:0CB7, endpoint:01, cluster:0008, size:0A, attrId:0000, encoding:20, command:01, value:FF, clusterInt:8, attrInt:0]

dev:1412021-10-21 07:57:33.703 pm infoSengled Element Color Plus was turned on

dev:1412021-10-21 07:57:33.699 pm debugdescMap:[raw:0CB70100060A00001001, dni:0CB7, endpoint:01, cluster:0006, size:0A, attrId:0000, encoding:10, command:01, value:01, clusterInt:6, attrInt:0]

dev:1412021-10-21 07:57:33.662 pm debugdescMap:[raw:catchall: 0104 0300 01 01 0040 00 0CB7 00 00 0000 07 01 00, profileId:0104, clusterId:0300, clusterInt:768, sourceEndpoint:01, destinationEndpoint:01, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:07, direction:01, data:[00]]

dev:1412021-10-21 07:57:33.440 pm warnskipped:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 BC00, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[BC, 00]]

dev:1412021-10-21 07:57:33.436 pm debugdescMap:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 BC00, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[BC, 00]]

dev:1412021-10-21 07:57:33.237 pm debugdescMap:[raw:catchall: 0104 0300 01 01 0040 00 0CB7 00 00 0000 07 01 00, profileId:0104, clusterId:0300, clusterInt:768, sourceEndpoint:01, destinationEndpoint:01, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:07, direction:01, data:[00]]

dev:1412021-10-21 07:57:33.116 pm warnskipped:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 BA00, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[BA, 00]]

dev:1412021-10-21 07:57:33.112 pm debugdescMap:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 BA00, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[BA, 00]]

dev:1412021-10-21 07:57:32.993 pm warnskipped:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 B200, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[B2, 00]]

dev:1412021-10-21 07:57:32.989 pm debugdescMap:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 B200, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[B2, 00]]

dev:1412021-10-21 07:57:32.847 pm debugdescMap:[raw:catchall: 0104 0300 01 01 0040 00 0CB7 00 00 0000 07 01 00, profileId:0104, clusterId:0300, clusterInt:768, sourceEndpoint:01, destinationEndpoint:01, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:07, direction:01, data:[00]]

dev:1412021-10-21 07:57:32.678 pm warnskipped:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 B800, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[B8, 00]]

dev:1412021-10-21 07:57:32.674 pm debugdescMap:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 B800, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[B8, 00]]

dev:1412021-10-21 07:57:32.492 pm debugdescMap:[raw:catchall: 0104 0008 01 01 0040 00 0CB7 00 00 0000 07 01 00, profileId:0104, clusterId:0008, clusterInt:8, sourceEndpoint:01, destinationEndpoint:01, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:07, direction:01, data:[00]]

dev:1412021-10-21 07:57:32.409 pm traceskipped descMap:[raw:0CB7010000180400420773656E676C6564, dni:0CB7, endpoint:01, cluster:0000, size:18, attrId:0004, encoding:42, command:01, value:sengled, clusterInt:0, attrInt:4]

dev:1412021-10-21 07:57:32.405 pm debugdescMap:[raw:0CB7010000180400420773656E676C6564, dni:0CB7, endpoint:01, cluster:0000, size:18, attrId:0004, encoding:42, command:01, value:sengled, clusterInt:0, attrInt:4]

dev:1412021-10-21 07:57:32.267 pm warnskipped:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 B600, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[B6, 00]]

dev:1412021-10-21 07:57:32.263 pm debugdescMap:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 B600, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[B6, 00]]

dev:1412021-10-21 07:57:32.053 pm debugdescMap:[raw:catchall: 0104 0300 01 01 0040 00 0CB7 00 00 0000 07 01 00, profileId:0104, clusterId:0300, clusterInt:768, sourceEndpoint:01, destinationEndpoint:01, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:07, direction:01, data:[00]]

dev:1412021-10-21 07:57:31.835 pm warnskipped:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 B400, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[B4, 00]]

dev:1412021-10-21 07:57:31.831 pm debugdescMap:[raw:catchall: 0000 8021 00 00 0040 00 0CB7 00 00 0000 00 00 B400, profileId:0000, clusterId:8021, clusterInt:32801, sourceEndpoint:00, destinationEndpoint:00, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:00, direction:00, data:[B4, 00]]

dev:1412021-10-21 07:57:31.660 pm debugdescMap:[raw:catchall: 0104 0006 01 01 0040 00 0CB7 00 00 0000 07 01 00, profileId:0104, clusterId:0006, clusterInt:6, sourceEndpoint:01, destinationEndpoint:01, options:0040, messageType:00, dni:0CB7, isClusterSpecific:false, isManufacturerSpecific:false, manufacturerId:0000, command:07, direction:01, data:[00]]

sys:12021-10-21 07:57:31.336 pm Created Zigbee Device Sengled Element Color Plus

dev:1412021-10-21 07:57:31.321 pm tracerefresh() called...

dev:1412021-10-21 07:57:31.275 pm warnconfigure...

sys:12021-10-21 07:57:25.854 pm Initializing Zigbee Device B0CE181400181895, 0CB7

sys:12021-10-21 07:57:17.772 pm Zigbee Discovery Running

--- Live Log Started, waiting for events ---

I am using the hubitat "Advanced Zigbee RGBW Bulb" with mine and it works great. Make sure you click [Configure] in the device after changing the driver.

2 Likes

I use the same driver, works very well.

It's very important to do as noted above - change the driver, save the change, then click the Configure button at the top of the bulb device page. The bulb will then go through several color changes and then you should be set.

See if that resolves your issues.

3 Likes

Sorry to jump in here on a bit of an old thread, but I have exactly this problem, and switching to the "Advanced Zigbee RGBW Bulb" driver didn't change the situation at all.

I have 2 of these and they exhibit the exact same behavior. They pair fine, but then when saving the device, they blink a couple of times and then no longer respond leaving the light on.

Not sure what I am doing wrong here? The bulb is 10 feet from the hub, so can't be a range issue.

Did you try resetting them via turning off/on 10 times (ending in the on position). Bulb should flash 5 times or so. Then try pairing again, you can leave the devices in HE - they should be rediscovered in place.. :crossed_fingers:

Thanks for your quick reply @erktrek

Yes, I did. I tried a few ways to reinstall. Both by removing and by not. Both times after successfully resetting the bulb. Still no luck. Just freezes after pairing.

Sorry, I have double posted on this after seeing a slightly better thread here: Sengled E21-N1EA RGB zigbee bulb - #26 by paul11

2 Likes

Yeah was doing that too! :smile:

@bobbyD or @support - Is it possible this issue needs to be directed elsewhere? Sorry to call up an old thread but there are two important statements that may have been lost back in 2021, but now I've found it! this Sengled driver is still having issues!

@mike.maxwell - In case you missed it, this post was tagged to you back in '21. :sunglasses:

Here's the story: I finally got around to re-engineering my ZigBee network on paper a few weeks ago

`I moved two of my Innr ZigBee plugs to locations to combat signal obfuscation between (my C7 HE, positioned towards the front of house on the first floor.

The [Sengled Element Color Plus] driver is automatically selected for initial pairing' and

  • all seems right in the ZigBee world, until...
  • I get the name and room locations set - during this time the bulb unexpectedly started cycling through a few primary colors in a somewhat "flashing" sort of fashion.

I made multiple subsequent attempts to reset the bulb (on/off 10-15 times ending in the "on" state - did the same pairing process that worked with my ZigBee plugs (earlier)

  • While naming the bulb and selecting the room it's in, the bulb cycles through two sets of flashes.
    • First is goes into a brief flashing state, then it stops flashing altogether.

      the CT flashing should've been confirmation that the bulb had paired, and also the following device page including the "events" with correct tags listed.

      • only problem is the bulb doesn't respond to any commands at this point.
      • Substeps - Tried pressing the "Configure" button, waited a bit, still nothing*
        -Then tried "refresh," which I seems redundant because "configure" triggers a refresh in the logs, but I did it anyway. Still no response.*

The strangest thing is that when I apply the fix (see top of this reply), it still doesn't work.

**Credit due to @danabw **

THIS FIX WORKED EVERY TIME!

  1. screw in the bulb > on HE Gui > Devices > "Add ZigBee" *if you already tried once and are having the same issue, you'll need to do the bulb reset procedure.
  2. After naming and designating the room,
    a) I immediately changed the driver to "Advanced Zigbee RGBW Bulb" > Then immediately click configure
  3. After about one or two seconds. the bulb should cycle through another set of colors different from the earlier mentioned cycle and VOILA! The bulb now works as expected.
  4. The above procedure and account of events was identical for all 6 of 6 bulbs in the pack.

ADDITIONALLY

I think it's worth mentioning that i also have 2 E11 color bulbs from Sengled and had this same issue with one, but not the other. These bulbs were tested in the same room as my HE-C7 so I know the ZigBee channel isn't the problem.

Hope this helps someone else out there. These bulbs are great for the price. - I think I only paid like $85 for the set - would've been much higher with Hue.

Thanks again for your help, @danabw!

I've marked this reply as the solution! 
1 Like

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