Finding difficulty to connect the Hubitat C4 hub registration setup. It finds the hub. but however not possible to connect to it. I purchased C4 when I was in the USA long time ago, and never used.
this is the first time I am trying to connect from Europe region.
Tried all debug options and unplug the power cable etc. Not helpful to resolve this problem.
It shows the Hub detected on the discovery, but unable to connect to it.
I think the firmware on your hub is completely out of date. The C-4 has not been sold since February 2019 - more than 4 years ago.
It seems possible that cloud setup endpoints your hub is trying to connect to have been changed. Not sure what can be done to fix it because updated hub platforms can only be loaded if the hub is connected to Hubitat’s cloud servers - but I’ve tagged support for you.
Personally, I’d just get a C-8 for a substantially better UX.
If are serious about setting up a smart home though I would also suggest either a used C7 or a new C8. I think both of those models you can switch the zwave radio to different regions as well. There is a pretty good performance boost once you get to the C7 and up.
There is support for C-4 hubs whose owners have kept the platform updated.
The issue here may be that your hub was never setup at the time of purchase 4+ years ago, and therefore it may have a platform version that cannot be updated easily over the internet. Support may still be able help you.
thank you, I have the radio dongle for Europe, purchased separately. Tried all options, none of them working, I will get C8 later, but want to get my C4 working. I sent detailed captured snapshots to email@example.com. please help
I don't think that support email is in use anymore. @bobbyD who posted above is staff and the main support contact on the forums.
@rmy Can you at least get into the diagnostic tool? The Update firmware button just is not working?
@bobbyD Is it just a matter of the URL it is trying to hit for the update? Just wondering if there could be a way for someone to setup a local DNS override that would redirect the old url to the correct one?
I don't know much else about it, just stabbing in the dark.
The problem is internal to the hub and how it reaches out to download the update. The hub is looking for portal.hubitat.com, which now redirects to getstarted.hubitat.com. The functionality that portal had 5 years ago is no longer in use.