Hubitat Subscription Services Explained

[Hubitat_Staff]

Not sure if Hubitat Elevation hub requires a subscription? Spoiler alert, it doesn't, and remote control of your devices comes free with every hub.

Here are the solutions that Hubitat, Inc. currently offers:

more details

[mepenzienholdings]

For users with multiple hubs, it is not clear if a single Remote Admin subscription provides access to all the hubs. It's pretty clear that a separate Hub Protect subscription is required for each Hubitat, however.

[aaiyar]

@mepenzienholdings

single Remote Admin subscription provides access to all the hubs

A single Remote Admin subscription provides access to all the hub that are registered to the same admin email address.

[bobbyD]

@mepenzienholdings

clear if a single Remote Admin subscription provides access to all the hubs.

Remote Admin service has an account license. Any hubs registered with the same account get access to the service.

[eaton.blumenstein]

I am sure there is a technical reason why you can't backup and then restore Zigbee devices , where you can Z-Wave?

I have a bit of Zigbee devices, and some of them do not make it easy to put in pairing mode.

[bobbyD]

@eaton.blumenstein

sure there is a technical

Indeed, technical difficulties even delayed the launch of Hub Protect, but based on popular demand, we brought the service without Zigbee restore:

Any update on when we can get the new "Hub Protection Service"?

Our desire to bring this service to market did not mean that we would find it easy to do. We encountered unexpected problems, and those lead to delays. We usually keep quiet about what we are planning to bring out, and in hindsight that would have been a good thing to do here as well. Our intent was certainly never to mislead anyone about it. Having failed before in our estimate of when this could be made available, we are not going to say anything about that now, other than it is still a to…

[sabre170]

Is there a phone number or an email address I can contact. I have 2 hubs. Both are on remote admin and have hub protect. My auto renewal got jacked up somehow and it is only showing half my subscriptions. But then shows the other half in a different location.

[bobbyD]

@sabre170

there a phone number or an email address I can contact. I have 2 hubs.

Make sure to create a subscription case by visiting the following page, and we will reach out to you to sort it out: Subscriptions – Hubitat Support

[Ullum]

I gave it up, could not find either head or tail.
Remote, if needed I can work it out my self.
Back up, well it will be local then

I thougth it would be nice to give something to Hubitat to keep the company going,

[bobbyD]

@Ullum

I gave it up, could not find either head or tail.

Sorry to hear that. Would you mind sharing a bit more about what you experienced? I’d really like to understand what didn’t work for you so we can help prevent others from running into the same issues.

These additional services are meant to make things easier and more convenient—not frustrating—so your feedback would be very valuable.

[Ullum]

For some reason I had two different subscriptions and I wanted it cooked down to one, mainly just for clarity. But as other points out I was never able to figure out what to do with two or more hubs.

I found an email on your home page and reached out but I never had a reply, at least with a email on a public site, it should be superviced. I do not remember which address it was.

Well, after several attemps I just gave it up.
So not a big deal, I value all the work you are doing, and your products, but spending more than a few minuttes to work out what I pay for, is to much for me.

[bobbyD]

Thanks for your feedback. It sounds like we need to do a better job highlighting the support page, which is currently the primary way to reach the support team for subscription related issues, outside of this community.