🚀 Upgrade Complete: Improved Subscription Management Is Now Live!

đź“° News and Updates Announcements
1

We’re excited to announce that the long-awaited upgrade to our subscription platform has been successfully completed! This update brings major improvements to reliability, transparency, and ease of use across my.hubitat.com, including the Registered Hubs and Subscriptions pages.

This upgrade modernizes several core systems behind the scenes while also delivering smoother, more predictable user experiences. Below is a summary of what’s new.

:white_check_mark: Release Notes

Core Improvements

  • Eliminated legacy blockers and the various auto-closure workarounds that previously affected sign-ups and renewals.
  • Restored payment reprocessing and re-enabled pre-expiration reactivation, so users can recover failed charges or restart services without waiting.
  • Standardized recurring discounts, including automatic enforcement of “best value” limits to prevent stacking beyond eligibility.
  • Automated discount removal when eligibility ends, ensuring accuracy and consistency across accounts.
  • Streamlined all subscription-related email templates and messaging flows, improving clarity and reducing confusion during renewals, upgrades, and payment events.
  • Updated the Registered Hubs page and the Subscriptions page on my.hubitat.com to reflect services more accurately and present details more clearly.

With these changes in place, subscription management is now more predictable, more transparent, and significantly easier to navigate.

:mag: Hubitat Subscription Services Explained

As part of this upgrade, we’ve also refreshed our subscription comparison to help users quickly understand what each service offers. Below is the updated chart for reference:

image
image1035Ă—815 175 KB

What Each Subscription Includes

Remote Admin

Enables full admin and device-level access when away from home.
:heavy_check_mark: Secure access to all of your hubs registered with the same Hubitat Account.
:heavy_check_mark: Create / edit apps, manage devices, adjust settings from anywhere.
:heavy_check_mark: Easy remote administration.

Cloud Backup

Secure, off-site backups for peace of mind.
:heavy_check_mark: Encrypted cloud backups of your apps, rules, settings, and connected devices.
:heavy_check_mark: Seamless hub-to-hub migration using your cloud backups.
:heavy_check_mark: Up to 10 securely stored backup files, always available when you need them.

Hub Protect

Our most comprehensive protection and migration service.
:heavy_check_mark: Includes the Cloud Backup service
:heavy_check_mark: Adds Extended warranty with free replacement
:heavy_check_mark: Adds: Exclusive discounts & upgrade offers

Hub Protect + Remote Admin

Everything in Hub Protect, plus Remote Admin at a discounted annual rate.

NEW :money_with_wings: Automatic Discounts at Checkout :label:

Multi-Hub Savings

Save $25/year on Hub Protect for each additional hub.

Multi-Service Savings

For a limited time, save up to 60% when subscribing to multiple services for the same hub.

:arrows_counterclockwise: How to Perform a Hard Refresh on Your Browser

If you aren’t seeing the latest updates on my.hubitat.com or the Subscriptions page, your browser may still be loading cached data. A hard refresh forces the browser to reload everything from the server instead of using old files.

Below are quick instructions for all major platforms and browsers.

:desktop_computer: Windows Browsers (Chrome, Edge, Firefox)

Hard Refresh

  • Press Ctrl + F5
    or
  • Press Ctrl + Shift + R

Force Clear Cache for a Single Page (Chrome / Edge)

  1. Press F12 to open Developer Tools.
  2. Right-click the Reload button.
  3. Select Empty Cache and Hard Reload.

:robot: Android (Chrome)

Android doesn’t support a keyboard-based hard refresh, but you can force a fresh load:

  1. Tap the â‹® menu in Chrome.
  2. Tap Reload.

If the page still looks outdated:

  1. Go to ⋮ → Settings → Privacy → Clear browsing data.
  2. Select Cached images and files.
  3. Tap Clear data, then reload the page.

:apple: iOS Safari (iPhone/iPad)

Hard Refresh

  1. Open the page in Safari.
  2. Tap and hold the Reload icon.
  3. Choose Reload Without Content Blockers.

If issues persist

  1. Open Settings → Safari.
  2. Tap Clear History and Website Data.
  3. Reopen Safari and load the page again.

:apple: iOS Chrome (iPhone/iPad)

Hard Refresh

Chrome on iOS doesn’t have a true hard refresh, but you can force a clean reload:

  1. Tap the ••• menu.
  2. Tap Reload.

If the cached version persists

  1. Go to ••• → Settings → Privacy → Clear Browsing Data.
  2. Select Cached Images and Files.
  3. Tap Clear Browsing Data, then refresh the page.
21 Likes