My sincerest apologies, I never meant this as a public attack on you or your work. When we discussed, you were prompt to make an adjustment with the levels that wasn't working correctly, again, something that was broken by Flair changing things in the API.
You did state that this was more of a Flair API issue, which I tend to agree. That is why I explained that I wasn't sure where the issue is coming from.
Again, I want to offer my apologies if anything I said was taken as an insult to your or your work. That was not my intention.
Flair's support has been less than helpful with any issues reported. To deal with vents losing the proper status in Smartthings, I've tried all kinds of crazy things to force refreshes and alike.
Flair doesn't seem to know and only suggests using their software instead of going through Smartthings.
I read all of your support guidelines and while I don't mind spending a few bucks here and there, I just didn't feel I could purchase an official support package. I always try to be respectful of a devs time, especially since they get stuck dealing with users that are technically challenged.
I'll leave this as it is and amend my original post. I'll ping you offline. I'd be happy to do whatever it takes to help you improve leveraging their API. I just didn't want to come off as an incompetent user that was begging for free support.