So I thought I was going to slick and backup/restore the C-5 to the C-7. Was a little wonky so I tried restoring to the previous backup on the C-7. Still was acting funny. So I decided to try out the Soft and/or Hard resets and ran into a bigger issue.
I cannot log into the Diagnostic Tool page. I have tried every combination of mac formatting with no luck. I even tried the C-5's mac in case it somehow overwrote it during the restore. No dice. I can log into the C-5's page perfectly fine though.
Probably will open a ticket, but I was curious if anyone else has tested it yet.
Sorry for the troubles. Please let us know if you continue to have problems logging into the Diagnostic Tool. For others having hard time logging into or guessing what how to format the MAC address, the way I do it, is by going into hub's web interface: Settings >> Hub Details, then copying the MAC address and pasting it in the Diagnostic Tool
There are a couple different things that sound similar.
Hub Backups will only back up the database, which mainly includes your rules, automations, and other apps. There will be placeholders for Zigbee, but they will have to paired again. However Zwave does not transfer over this way, it will all have to be paired from scratch, and you will have to fix all rules and automations that have Zwave devices in them. This is the way things have been done until now.
The Hub Protection Service, which is not yet released, is in theory supposed to do full backups. That includes paired devices, along with automations, rules, Zigbee and Zwave radios, and so on. It is supposed to be a full and complete backup and way to transfer to a new hub.
Edit just so it is clear, the OP is doing the first method.
What version is your Hub Diag Tool on? Normally, users never need to manually update this tool. It happens automagically in the background, if your hub is connected to the Internet and registered to the Hubitat Cloud server.
My hubs are all running 1.0.75 of the Hub Diagnostic Tool.