Problems with new C7 hub ethernet connection

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C5 Hub LAN connection issues with Network devices

Hi there, thank you for reaching out. Both Asus and Netgear network devices are known to have issues negotiating the link on the Ethernet port of C-5 hubs. There is a fix that is deployed automatically within 24 hours after the hub is first connected. If you'd like to speed up the process, you could access the following path from your local network to make the configuration change, now: YourHubIP/hub/advanced/network/lanautonegconfigenable Please replace YourHubIP with actual IP address of yo…

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C-7 Diagnostic Tool

Glad to hear your problem is resolved. If anyone has problems logging into the Diagnostic Tool, please go to below path while on the local network to update the Diagnostic Tool: yourHubIP*/hub/cloud/updateDiagnosticTool *replace yourHubIP with actual IP address assigned to your hub.

Hope this helps