It's the SDK (whatever that is 
) that is not up to date.
On my C8 I have
ZW Radio/SDK --- 7.18.1/7.18.
That is where it all locks up/crashes. I then revert it ALL back to 7.15 and then back to the state shown and stop.
Went back to 2.2.3, soft reset and reset the z-wave radio and the z-wave radio was:
VersionReport(zWaveLibraryType:7, zWaveProtocolVersion:7, zWaveProtocolSubVersion:11, firmware0Version:7, firmware0SubVersion:0, hardwareVersion:1, firmwareTargets:2, targetVersions:[[target:1, version:7, subVersion:14], [target:2, version:2, subVersion:3]])
It still has the same problem where I have highlighted.
Nothing I have done allows it to update and I have tried several versions of firmware.
It either hangs on getting the z-wave radio info - like here
or when you click the update firmware it does nothing and goes back to the update window as I mentioned in my first post.
I gave up and went back to the latest OS and it is sitting exactly where is was before I wasted hours of frustration on it. Ie: at v7.15.4
It is working.
But it needs something more than the OS firmware update button in the app to fix it.
It needs like a lower level app specifically for flashing the z-wave firmware.
Have you done a full shutdown and removed power?
Too many times to count...
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This is supposed to be your zwave firmware version. According to that you are at 7.0.1, which I did not know a C7 ever had? I am not sure what it started on or what the 2.2.3 update was specifically, since they did not put it in the release notes. The "VersionReport" is a little different than what I usually see. Seems like you have never updated it before. I think the problem is that the firmware update button is trying to install the newest version. I was hoping if you went way back on platform it would install an older one first.
@gopher.ny @bcopeland is there any way to get the hub to try and install the 7.15 or some older version first, before jumping to 7.18?
Try this endpoint also just to confirm the gateway version.
/hub/advanced/zipgatewayVersion
As I said a few posts up. It reports the following.
I went back to 2.2.3
I actually have another C-7 hub that hasn't been started and I just started it up to see what it said and it is starting on 2.2.7.128 and the z-wave is as follows.
VersionReport(zWaveLibraryType:7, zWaveProtocolVersion:7, zWaveProtocolSubVersion:14, firmware0Version:7, firmware0SubVersion:14, hardwareVersion:1, firmwareTargets:2, targetVersions:[[target:1, version:7, subVersion:14], [target:2, version:2, subVersion:3]])
So it clearly look like the first hub's Z-wave update has not worked properly.
Is says zWaveProtocolSubVersion:11, firmware0SubVersion:0,
When I rolled it back it should have said
zWaveProtocolSubVersion:14, firmware0SubVersion:14,
That hub is on 7.14.1 firmware and 7.14 gateway.
I think that one you should be able to update to the current firmware coming from 7.14
The ProtocolVersion I am not sure how that plays into it. I think that is what version of z-wave it is "speaking", but the firmware0 is where the actual chip firmware is listed. Generally they are the same but for some reason your hub that is stuck is showing protocol 7.11 and firmware 7.0.1
You will need to wait for staff to comment if there is any way possible to do an incremental update, I think that might be the issue with the hub stuck on 7.11/7.0.1
This hub ↑↑ is not the problem. It is a new spare C-7 that I happen to have and I was using it as an example. The hub that is the problem ↓↓ is the one with the 0's and 1's.
VersionReport(zWaveLibraryType:7, zWaveProtocolVersion:7, zWaveProtocolSubVersion:11, firmware0Version:7, firmware0SubVersion:0, hardwareVersion:1, firmwareTargets:1, targetVersions:[[target:1, version:7, subVersion:15]])
When I rolled back this hub ↑↑ to 2.2.3 it should have had v.14 but the zWaveProtocol (SDK I think) is all wrong and does not change ever no matter the OS version or what z-wave you try to load on it.
It is like it needs a bios type flasher to fix the problem.
On the bright side - at least the z-wave radio still seems to be working.
I have the same problem with it just saying started and then going right back to the question if I want to update
I have not been able to update my radio firmware in a while and I started chasing ghosts which never get removed, and found this article. C-7 running 2.3.9.201 and can not get it to update z wave radio firmware. Downgraded to zipgateway version to 7.15.4 and it just wont update
Post what the current zwave version is showing. There is an endpoint that shows it. Some very early c7 hubs are not updatable.
This is after I did Step 2 Go to: yourHubIP*/hub/advanced/installZipgateway715
I tried going to Hubaitat version 2.3.6 and no luck either and am trying to go to 2.3.4 like suggested in a earlier post with reboots and power cycles in between. Still waiting on reboot for the 2.3.6
Version 7.11 can't be upgraded. Mind me asking when and where did you purchase the hub? You can send me a private message with your hub details and will see what we can do to help.
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