I am a current Iris user switching to Hubitat. I have been experimenting with my devices on my new Hubitat hub.
I have two 3405-L Iris keypads that have different firmware versions installed on them. One keypad with firmware version 140b5310 works great with Hubitat.
The other has firmware version 11005310. This one does not beep correctly during the delayed exit and entry time I specify in Hubitat Safety Monitor. It only beeps 3 times no matter what time delay I specify.
This keypad was my spare that I never had hooked to my Iris hub so I figured it never received firmware updates. I re-paired it to my Iris hub hoping it would update but after 2 days and a hub reboot it has not changed. After contacting Iris they have escalated my call to level 3 support and I was told to expect a call back in 24 hours. With the pending shutdown I don’t have high expectations with their support.
The reason for my post Is that I read some people in this forum have bought Iris hubs just for the reason of updating the firmware on their devices. I was hoping they could offer some advice of how this process happens. Does this happen automatically or can I expect the level 3 tech to help? Is there another way to update the firmware?
Also I wanted to document the 2 different firmware versions for the keypad and the operational differences I encountered for the Hubitat community.
3405-L Iris keypad firmware version 140b5310: works great with Hubitat as of 3-5-19 with hub hardware version Rev C-5 platform version 188.8.131.52.
3405-L Iris keypad firmware version 11005310 beeps only 3 times during entry and exit delay as of 3-5-19 with hub hardware version Rev C-5 platform version 184.108.40.206.