Ring Range Extender (2nd gen)

[dennypage]

@rakeshg

I wonder if this is an incomplete pairing or mesh issue? I'm on a C-5 so use the "inclusion" process.

I haven't tested the RE2 with a C-5. It's possible there is an issue.

I think I still have a C-5 around somewhere. If I can find it, I'll test the RE2 with it when I have a moment.

[rakeshg]

@dennypage

I'll test the RE2 with it when I have a moment.

Thanks - that would be awesome.

[thebearmay]

Thought the RE2 required the C7 due to S2 being required to operate correctly, or am I remembering that wrong?

[rakeshg]

@thebearmay

Thought the RE2 required the C7 due to S2 being required to operate correctly,

- ugh if that is true!

EDIT/UPDATE: The device compatibility page does not list Ring Alarm Range Extender v2 on the compatibility list (only v1 is on the list). However, all the other Ring v2 devices have a qualifier of "C-7 Required". Can someone from HE (@bobbyD @support ) confirm if this device will work with a C-5? If not, I can still return it....Thanks.

[bobbyD]

@rakeshg

if this device will work with a C-5? If not, I can still return it....Thanks.

The device only works with C-7.

[rakeshg]

@bobbyD

The device only works with C-7.

OK - thanks. It's going back then....

EDIT: Can the "compatibility" list be updated to add this device with the "C-7 Required" qualifier?

[rakeshg]

@bobbyD

The device only works with C-7.

I'm having trouble excluding this from my C-5. I've tried through the "Remove Device" and through the "Z-Wave Exclusion" process. The instructions (for the v1) say to press the button on the right side of the device, but that is not working.

I have also tried the following steps from the Ring support site:

What if I need to remove my Range Extender (1st gen and 2nd gen) ?

1. In the Ring app, tap Menu , then tap Devices , then tap Alarm Base Station , then tap the Range Extender you wish to remove.
2. Tap the Gear icon on the top right corner, then tap Remove .
3. Unplug the Range Extender and then plug it back in.
4. Wait a few seconds and if nothing happens then press and release the button on the right hand side.
5. The app will let you know the device was removed. Leave the Range Extender unplugged until ready to use again.

Any suggestions on next steps? If I do a force exclude, will that mess up my Z-Wave mesh?

[bobbyD]

@rakeshg

I've tried through the "Remove Device" and through the "Z-Wave Exclusion" process. The instructions (for the v1) say to press the button on the right side of the device, but that is not working.

Unlike C-7, the C-5 model will not let you remove a ghost device. By force removing a Z-Wave device, you leave a "ghost" device behind. The hub will eventually remove it during the nightly clean-up process. To avoid "ghosts" always exclude the device first, if possible and never force remove it, unless the device is dead or has a non-functional Z-Wave radio.

[rakeshg]

@bobbyD

To avoid "ghosts" always exclude the device first, if possible and never force remove it, unless the device is dead or has a non-functional Z-Wave radio.

That's what I'm trying to do, but it will not exclude. The device is still connected to the C-5 and if I unplug it and hit refresh on the device page, I can see the powerSource change to "battery". Then when I plug it back in and hit refresh again, the powerSource changes to "mains".

Not sure what I can do to get it to exclude now... is force remove the only option?

[dennypage]

I tested with a C-5. The spontaneous generated powerSource events are not transmitted. Other functions, repeater, range and power test function as intended. Sorry.

[rakeshg]

@dennypage

I tested with a C-5. The spontaneous generated powerSource events are not transmitted. Other functions, repeater, range and power test function as intended.

Thanks for doing this. Unfortunately, it's the powerSource attribute that I really need. Maybe I will come back to it when (if) I upgrade to a C-7

EDIT: Follow up Q - were you able to exclude it from the C-5? If so, what steps did you take? I can't get the exclusion to work on my C-5

[672southmain]

You should be able to remove it using a Z-Wave USB stick and SiLabs Simplicity Studio. Yes, it’s not a ghost, but procedure is the same.

How To: Remove Z-Wave Ghosts (including using a UZB Stick)

The information below can help you resolve problems w/your Z-Wave mesh caused by Z-Wave device "ghosts." Review below for detailed information on the following: What are Z-Wave Ghosts and how are they created? Avoid creating ghosts Remove ghosts using built-in tools on the Hubitat hub How to remove them using a USB Z-Wave stick (AKA UZB Stick). A link to a PDF guide to remove ghosts using a Z-Wave UZB stick is provided below. (Created w/extensive collaboration/support from the amazing @erktrek.…

[rakeshg]

@672southmain

You should be able to remove it using a Z-Wave USB stick and SiLabs Simplicity Studio.

Challenge is that all I have are Mac computers! Going to try and see if I can get this to work...

[672southmain]

@rakeshg

Challenge is that all I have are Mac computers! Going to try and see if I can get this to work.

Same here. I have an intel iMac, and I use Bootcamp with Windows 10. Works fine. It’s the only thing I use Bootcamp for.

While there is an installable version of Simplicity Studio for Mac OS, The PC Controller module only runs on Windows (including on Bootcamp) and is not a part of the MacOS install.

[rakeshg]

@672southmain

I have an intel iMac,

M1 Mac here... There is a Mac installer for SimplicityStudio5.. going to see if that is even a possibility

[672southmain]

See my edited post above. No, that won’t work.

[rakeshg]

OK - I have a 2012 MacBook Pro with Parallels but it runs mySQL database, Node-RED and a bunch of other stuff... going to try there. Wish me luck!

[672southmain]

That will work.

[rakeshg]

Quick q - do I first "force remove" the device from HE? I'm on a C-5, so my Z-Wave details page is different and I don't see "ghosts". Currently, I can see the Ring Extender in the PC Controller app and also in my HE Z-Wave Details page...

Also, the Ring Extender is battery powered, so I cannot "remove power" from it!

[erktrek]

Faraday cage that beast - Wrap it in foil or something.