I'm away and a few things were odd at home such as HE presence says I'm home but I'm 3500 km away. No Dashboards come up in the mobile app; just a spinner.
I use remote admin for my son's C8 from my PC and it seems fine but...
Added it to my C8 account from my cell phone and it fails to connect on the new HE mobile app.
I get Invalid URL from within the app. If I try the direct link I use for my son's HE I just get a blank white screen.
This is the external link I normally use https://remoteaccess.aws.hubitat.com/
Ideas
remote admin isn't working for me either. It's seemed very unreliable lately. I've recently setup a VPN but was just keeping remote admin as it's a bit more convenient than using the VPN. I'm about to cancel my subscription because half the time I end up having to VPN in anyway. Also the notification section in my app isn't loading with a "failed to get API" error.
Thank you for the feedback, and sorry for the inconvenience. A few things, but first, your hub is not connected to the cloud, so you cannot use the service. Secondly, your hub is running an older platform version, so please update when you have a chance. Lastly, there is an issue with the remote admin link in the Mobile app that our engineers will correct in the next release.
The cloud connectivity can likely be resolved by rebooting the hub from Settings. The most recent platform version may help with this issue, though our engineers are still investigating some incidents related to frequent cloud disconnects.
I have 3 C5 hubs and I loose cloud connection every day. I'm not even sure what's going on because it only happened to my 1st floor hub once and it was fine after a reboot, but my other 2 hubs (2nd floor/3rd floor) have this issue every day, usually overnight. I have a rule to automatically reboot the hub after 15 minutes of "not connected" and to keep track of how long cloud connection is down. I'm waking up to about 10-15 messages about the 2nd/3rd floor hubs losing cloud connection. I was starting to think it was a hardware (Netgear switch) issue, but now I'm not so certain. One thing I noted is that sometimes (more often than not) if a reboot doesn't work to bring up the cloud connection, I would physically disconnect the hub's LAN cable and reconnect after a few seconds, then cloud connection is again established after about 30 seconds. Like @adam3 stated, it's starting to get old.
Strange. It's always connected.
I can access the Dashboards via the cloud links no problem.
The mobile app also reflects the mode changes I make from the cloud Dashboard link so the Mobile app is connected as well.
I'm also on C8 175 beta according to the Mobile app so just behind a few. I'm out of town so I can't check my hub for more detailed info until I get home.
Mobile app is always invalid hub id.
This occurred again this morning on both 2nd/3rd floor hubs and I was able to reconnect after disconnecting then reconnecting the lan cable. Maybe mine is a hardware issue, but it’s strange that other users are also having this cloud connection issue.
How do you update remote hub when it is unavailable via remote access? Is there a backdoor way to force hub to reboot or update software? The buttons below do not see to reboot or update my hub in question.
Hmmm...I think I remember something about a to-do list?
BTW, I can solve your problems w/to-do lists. Just send a copy of your list to my wife and you will never let them slide again. (Or rather she will never let you let them slide. She's a small but fierce "encourager.")
