Old zwave device exists in device list but not zwave and can't remove

[jrfarrar]

I see a lot of posts regarding removing a "ghost" device that's in the zwave list but not device list, but I have the opposite problem. I have a device but no reference in the zwave list. However I can't remove it. When on the device page and click "remove" and I say yes. It just sits there forever and never finishes the exclude process and I can't remove the device.

Any ideas?

adding more details:

When I get to this screen after I click remove on the device:

I can click z-wave exclude and remove and see this:

And it just stays like this for as long as I leave it.

[kahn-hubitat]

New device db consistency/ghost checker

Initial release a device/app i just created because occasionaly i have found erroneous entries in my overall device database that were not in the zwave radio database. Only remedy was exclusion and re-inclusion. This Device (not app so it can have attributes to trigger rules off of) loads the entire device, zwave table, and zigbee tables/databases when the compare command is executed. It then checks for zwave devices in the device list that are NOT in the zwave radio table, and also zigbee de…

Try shutdown with 30 sec off then reboot
Also can try a reboot with advanced/db rebuild. I have never had a device i could not remove. Summize your database us corrupted.

[jrfarrar]

@kahn-hubitat

Try shutdown with 30 sec off then reboot
Also can try a reboot with advanced/db rebuild. I have never had a device i could not remove.

Have done both of those...still there. So that was what I was looking for. Now how do I remove this device?

Nice app!

[jrfarrar]

Probably no shock, but output from your app

[a.mcdear]

I had this happen to me as well. I was able to figure out, if you have manyally changed the Network ID for the device to something that isn't a valid z-wave node number, then the removal fails.

I had rebuilt my ZWave network awhile ago, and changed all the Z-Wave device network IDs on old devices to custom ones so they didn't interfere with the Zwave naming schema (node 01 became Z_01, etc) After doing this I reset my radio and then reinstalled all my ZWave devices, swapped devices with the swap device app, and then for whatever reason, I could not delete the old devices. The removal would just hang at the ZWave exclusion part even though the devices weren't part of Zwave anymore.

What I had to do was pick a VALID, but UNUSED Zwave devices node number (in my case I chose to use CC) and once I changed the Network ID to CC, the device could be removed without issue.

[jrfarrar]

@a.mcdear

What I had to do was pick a VALID, but UNUSED Zwave devices node number (in my case I chose to use CC) and once I changed the Network ID to CC, the device could be removed without issue.

Could you explain this a bit more I don't know what valid but "unused" node number.

[kahn-hubitat]

@jrfarrar

t output from your app

ok made some some change to fix the error. try a github repair or manually refresh the code

[jrfarrar]

Is there a way to fix the corruption?

[kahn-hubitat]

good may want to schedule it to run in preferences every so often and write a rule to notify you (once you get it fixed)

do you have backups you can try restoring.. it weird that you cannot remove it as i said i have had it a few times and issue removing the device.. sorry i couldnt be more help.

actually unless you are a c8/c8 pro a restore will not fix the zwave table.. you will need to restore a cloud backup that has the zwave table info.

[jrfarrar]

@kahn-hubitat

good may want to schedule it to run in preferences every so often and write a rule to notify you (once you get it fixed)

do you have backups you can try restoring.. it weird that you cannot remove it as i said i have had it a few times and issue removing the device.. sorry i couldnt be more help.

Thanks, will do.

I do but I think this device has been in there from a long time ago. Appreciate your help. May need to reach out to the support team on this one. It is a C8, not pro

[kahn-hubitat]

have you tried a zwave exclude of the device. and then a re include.. the try to remove the old device from the devices?

[jtp10181]

@jrfarrar

@a.mcdear

What I had to do was pick a VALID, but UNUSED Zwave devices node number (in my case I chose to use CC) and once I changed the Network ID to CC, the device could be removed without issue.

Could you explain this a bit more I don't know what valid but "unused" node number.

Look at the DNI, it needs to be a two character hex string. If you have edited it at all, it could be something other than that. If you need to change it just look at your z-wave details and pick something not in use, like CC, or FF.

Apparently there is a bug in the latest platform that breaks the force remove if the DNI is totally invalid @gopher.ny

[jrfarrar]

@jtp10181

Look at the DNI, it needs to be a two character hex string. If you have edited it at all, it could be something other than that. If you need to change it just look at your z-wave details and pick something not in use, like CC, or FF.

That was it!! Thank you! Changed it to CC and then was able to remove.

[jtp10181]

I posted it as a bug report over here:
[2.4.1] No Force remove for Z-wave when DNI is invalid

This is the second time I have seen this recently.