New C8 corrupted, cloud backup not in my account

[v6turbo]

ugh

we had a power outage my UPS can carry imy IT room for 25-30 minutes but the outage was 90 minutes

after the outage my hub corrupted - i chose to restore it

no trying to get ot the cloud back i paid for I find they are not there ?

okay after clicking around a bit more I found the local back in the cloud ?

trying that

its seems like of the thing i paid for transfered to the C8 hub - even though things like remote access worked

[marktheknife]

What about the local backups?

Since you’re not restoring your backup onto a new hub, it’s unlikely you need the radio database info that’s only contained in the cloud backup.

Edit: I see you’ve edited your first post. So you do have local backups available? Did the local restore work?

[v6turbo]

@marktheknife

Edit: I see you’ve edited your first post. So you do have local backups available? Did the local restore work?

its running now

[marktheknife]

Ok once that’s done, pls report back. If all’s well at that point, then next step would be troubleshooting the lack of cloud backups.

Also, I don’t understand what this means:

@v6turbo

its seems like of the thing i paid for transfered to the C8 hub - even though things like remote access worked

Can you please clarify?

[v6turbo]

@marktheknife

Can you please clarify?

i had the c7 cloud and remote access and backup plan I dont think it working on C8 - remote access worked but non of the other stuff did

been like this for 5 minutes now

[marktheknife]

The remote admin subscription (since remote access to certain hub functions is included in the hub’s purchase price) covers your account, no matter how many hubs you have.

The hub protect warranty service, which is needed for cloud backups, is a per-hub subscription and won’t automatically transfer from one hub to another, AFAIK.

So it sounds like you may need to reach out to support re: switching your hub protect subscription from your C7 to your C8 hub.

Subscriptions – Hubitat Support

[v6turbo]

@marktheknife

So it sounds like you may need to reach out to support re: switching your hub protect subscription from your C7 to your C8 hub.

the documents said it was suppose to automatically move over with the C8 upgrade purchased I follow every step

[marktheknife]

I think you probably read that when upgrading to a C8, there’s a process for taking a cloud backup from a C7 hub and restoring it to the new C8.

That’s actually true even for users that don’t subscribe to the hub protect service.

However, as I said, the hub protect service (and the cloud backup function included with it) does not transfer automatically from one hub to another.

[v6turbo]

@marktheknife

I think you probably read that when upgrading to a C8, there’s a process for taking a cloud backup from a C7 hub and restoring it to the new C8.

That’s actually true even for users that don’t subscribe to the hub protect service.

However, as I said, the hub protect service (and the cloud backup function included with it) does not transfer automatically from one hub to another.

okay i figure out how to do it without support in the my.hubitat site they have button to transfer it now

[marktheknife]

Did your local backup finish restoring?

[v6turbo]

@marktheknife

Did your local backup finish restoring?

yes

I lost a bunch of notifcation stuff i had setup but other than that seem to up and running again

it didn't restore the IP address so that took a few

the only thing broken is accessing the dashboard when on the local network

[marktheknife]

@v6turbo

it didn't restore the IP address so that took a few

If you mean that your router assigned a new IP address to your hub after it rebooted, the way to keep that from happening in the future is to assign a DHCP reservation in your router’s settings menu.

[v6turbo]

@marktheknife

If you mean that your router assigned a new IP address to your hub after it rebooted, the way to keep that from happening in the future is to assign a DHCP reservation in your router’s settings menu.

i had the static ip in the HUB

I just notice my life360 connector is now broken too - re repaste my password into it and still broken

[aaiyar]

@v6turbo

I just notice my life360 connector is now broken too - re repaste my password into it and still broken

Life360 Broken

Just FYI. Life360 changed something on their end in the last day. Now Life360 doesn't work/update on Hubitat or Home Assistant - so it isn't hubitat specific. Don't know if it is temporary, code change needed, or other.

[v6turbo]

@Life360 Broken

Just FYI. Life360 changed something on their end in the last day. Now Life360 doesn't work/update on Hubitat or Home Assistant - so it isn't hubitat specific. Don't know if it is temporary, code change needed, or other.

thanks glad its not on my end lol

[bobbyD]

@v6turbo

the documents said it was suppose to automatically move over with the C8

Thanks for your feedback. While the migration document doesn't speak of subscriptions, you brought up a good point that is missing a critical step, which is transferring the subscriptions.

Please see the following post to learn more about transferring the subscription from old hub to new:

NEW! Transfer active subscription(s) from one hub to another

We are pleased to announce that one of the most requested features is now available at my.hubitat.com . Starting today, users can transfer active subscription(s) from one hub to another. Visit my.hubitat.com and navigate to Registered Hubs page. For hubs with one or more active subscriptions you will notice a link to Transfer subscriptions. [image] Once you follow the link you will be able to select the hub you'd like to transfer the current subscription(s) to (simply select the Destination …