Life360 Broken

JasonJoel · July 30, 2023, 1:41am

Just FYI.

Life360 changed something on their end in the last day. Now Life360 doesn't work/update on Hubitat or Home Assistant - so it isn't hubitat specific.

Don't know if it is temporary, code change needed, or other.

ritchierich · July 30, 2023, 1:59am

Working for me using the stock app. We left for dinner at 615 and back at 830 and I have updates in the device.

hydro311 · July 30, 2023, 2:00am

Odd - the stock integration is working fine in HE for me & wife -- correctly tracked both outings today (last one just an hour ago).

JasonJoel · July 30, 2023, 2:28am

Weird. I'll poke around on it some more then.... Maybe it is a regional thing or something. Tons of user reports on it on the home assistant side.

For me, on hubitat the life360 login fails and generate this in the logs (yes I double checked the password ):

app:5 2023-07-29 09:29:16.335PM warn Unable to get token for life360 authorization.
app:5 2023-07-29 09:29:16.334PM error getToken Error:null

jaredeaves · July 30, 2023, 2:38am

I thought I was going crazy. I'm having the same issue. The automation was being kind of buggy yesterday, but we left the house today and now it doesn't work. When we returned, is still showing us as away. I checked the Life360 connector app and it shows a failed login. I've triple checked the password and used it on another device which works so I know it's correct. Just all the sudden, the connector doesn't connect. Any way to fix this?

user6238 · July 30, 2023, 4:58am

Hopefully something happens with this. Can log into life360 fine from websites and app, but shows failed when trying to setup in he. Everything has been working fine until today.

evojim · July 30, 2023, 8:02am

Same here

johnwill1 · July 30, 2023, 8:35am

I'm using Joe Page's Life360+ on his HD+ dashboards. It was working well at midday yesterday. This morning when I click on a Life360 tile I see 'ERROR:NotInstalled'

JasonJoel · July 30, 2023, 12:19pm

Home Assistant guys posted a fix for their integration last night. Seems they had to change around some of the authentication based on changes Life360 made. Change is in the api.py file if anyone wants to look.

Looks like Life360 is moving their stuff to cloudfront (amazon), and screwed it up somehow. So it is possible that it will magically fix itself once the Life360 engineers fix their mess up.

github.com/home-assistant/core

Life 360 Integration - Invalid Authentication with correct details

opened 12:28AM - 30 Jul 23 UTC

aaronburt

integration: life360

### The problem I've noticed that around 1 am GMT, the life360 integration st…opped working and prompted me with 'Invalid authentication.' Despite trying to provide the correct details and attempting to reboot and reinstall the integration, it still didn't work. Interestingly, I was able to log out and log back into the Android app successfully, which suggests that they might have made some changes that affected the integration. In the logs I've provided, it appears that Python is generating an 'empty auth header.' It's possible that 360 now requires an additional header that is not being passed. ### What version of Home Assistant Core has the issue? core-2023.7.1 ### What was the last working version of Home Assistant Core? core-2023.7.1 ### What type of installation are you running? Home Assistant Container ### Integration causing the issue life360 ### Link to integration documentation on our website https://www.home-assistant.io/integrations/life360/ ### Diagnostics information _No response_ ### Example YAML snippet _No response_ ### Anything in the logs that might be useful for us? ```txt Logger: homeassistant.config_entries Source: config_entries.py:1297 First occurred: 00:52:15 (1 occurrences) Last logged: 00:52:15 Config entry '{REDACTED EMAIL}' for life360 integration could not authenticate: empty auth header Error handling request Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/aiohttp/web_protocol.py", line 433, in _handle_request resp = await request_handler(request) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/aiohttp/web_app.py", line 504, in _handle resp = await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/aiohttp/web_middlewares.py", line 117, in impl return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 85, in security_filter_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 227, in forwarded_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 28, in request_context_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 80, in ban_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 236, in auth_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/view.py", line 148, in handle result = await handler(request, **request.match_info) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 87, in delete result = await hass.config_entries.async_remove(entry_id) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/config_entries.py", line 1091, in async_remove del self._entries[entry.entry_id] ~~~~~~~~~~~~~^^^^^^^^^^^^^^^^ KeyError: '52820af4979e35990df416e586b730a2' ``` ### Additional information _No response_

This:

_HOST = "api.life360.com"

Changes to:

_HOST = "api-cloudfront.life360.com"

And the client token was updated, too.

jaredeaves · July 30, 2023, 2:10pm

Thanks for the info!

Is this fix strictly for HA? I'm assuming we can't edit the host address on the built in app in HE.

JasonJoel · July 30, 2023, 2:12pm

Yes

Correct.

I expect it will take a day or two to get this resolved. Before Hubitat goes chasing code, they probably want to wait a day or two and see if Life360 is going to roll that change back or not. Otherwise they will just be chasing their tails.

jaredeaves · July 30, 2023, 2:18pm

Thank you sir! Good to know it's being figured out. Thanks for the explanation!

marktheknife · July 30, 2023, 4:27pm

v6turbo · July 30, 2023, 7:16pm

oh "good" its not just me mine is also broken

i logged into 360 with my password so i know that is not the issue

GHN1013 · July 30, 2023, 8:10pm

So for HE users, we’re all waiting for a fix still?

marktheknife · July 30, 2023, 8:38pm

Yes.

jaredeaves · July 30, 2023, 9:24pm

Interestingly enough, even their system is lagging really bad. My wife left the house earlier today and I didn't get the notification from the L360 app until about 40 minutes after she'd left. Another for my father that arrived with no notification, then the arrival and departure notifications together about 20 minutes after he left. The HE connection is still broken, but it seems it's deeper than that. They're having issues on their basic operation as well.

steveff · July 30, 2023, 10:35pm

Maybe it is regional (I'm in Australia) or it's been fixed, just checked mine and it says I'm home, wife at work, daughter at school and all the times of leaving and arriving are correct, dashboard is correct and automation's are working fine. I just arrived back home and it updated straight away.

markbellkosel84 · July 30, 2023, 11:03pm

Just got home from a weekend away. Awesome that the problem was identified quickly.

user5508 · July 31, 2023, 6:45am

Glad to see it is not just me. I basically moved to Hubitat from smartthings after they shut groovy down so I could use life360.