Network sluggishness

C8 Pro - Ver 2.3.9.201

Coming from Vera

Started setting up this hub a few weeks ago, added many devices and started building out all sorts of automations. It's been pretty rock solid and really enjoying the new hub. Device responsiveness is usually instant.

That said, over the last few days the devices are very sluggish and sometimes unresponsive. This is whether I am controlling them manually or controlling them via an automation. Power cycling usually resolves this but within minutes to hours it is back to being sluggish. I did find one Jasco switch that went to bad on me, it is doing the click of death and seem to have been flooding the network with traffic. I airgapped the device so I can get a new one and I don't see it showing in the logs anymore but the sluggishness still persist. I also made it disabled in the device list although I'm not sure what that does

I did try a manual heal even though I know that is supposedly not necessary and the first go-round had over 15 devices fail.

What gives and how do I fix this?

Did you power cycle the hub after shutting the bad switch off?

Have you added any multi sensors or power metering devices recently? If so which make/model? Same can be really chatty if not configured correctly.

@mordy111

Can you post your z-wave details page in its entirety?

I did notice a wall plug that was communicating a lot so I disabled all that metering too.

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You have at least 4 ghosts you should get rid of, then do a repair on individual nodes. On the lines that have the discover button, click the refresh button until the remove button appears. click remove. It may take a few tries. If ultimately you cant do it it that way, you will need a z-wave stick to remove.

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So far the remove button isn't doing anything. I suspect this may be an old intermatic wall plug I was trying to add, I actually have it but never was able to include it properly, would excluding it help anything?

A few restarts in between and I think i was able to remove them.

Question, for plug in devices that are often unplugged, can/should I remove them from the mesh? Or not necessary? If yes, how do i treat them as standalone devices?

If they’re ip or matter its not an issue. Z-wave and zigbee are mesh devices so any mains based devices being unplugged can cause issues (though zigbee is better at recovery). Post your z-wave details again post ghost removal.

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Not always necessary. A good mesh should be able to recover from a missing device in a short period of time. If you have a weak mesh already and those devices are being used for critical hops then it could destabilize the whole thing. I have two seasons z-wave device I just yank out at the end of the season and have no issues.

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I was able to remove three ghosts, one of them was able to successfully match up to a device that was having trouble pairing. It took a few tries as they would disappear but come right back again. I'm still left with one device that will not go away, I do think it is related to a specific switch that I have, I tried removing it with that switch powered off but it still comes back. Either way after removing all the ghosts the network was back up to full responsiveness and stayed that way all evening. Overnight however it seems to have reverted to big delays. Here is my latest device list.

Can you re post with ALL the columns?

Sorry about that, see attached, I couldn't get the last column on my phone, if you need it I'll have to get it from the computer soon.

That one pending device just won't respond to the remove command.


60 is still a ghost. Once you get rid of that one, shut down the hub via settings, then unplug power to the hub for 1 minute and power back up. Wait about 10 mins and see how things behave. Then update to the latest platform (settings, check for updates)

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Personally, I would be less interested in continuing to try and remove the one ghost node. I would be more interested in seeing the full details page after 12-24hrs of uptime so I can see the stats for each device. Make sure you click the "Refresh Stats" button before the screenshot. Also specify how long since last reboot when you post it.

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Ok. Will do

One of my bigger issues waiting is that I have two switches that are using the mirror feature in order to turn on a module. On of my old system I used it with associations directly from the switch and it wasn't reliant on the hub. Now that I'm getting this slowness I have wall switches that won't turn on lights, which is quite annoying.

Even an hour of stats might be helpful. The longer the better so that any outliers stand out more.

FYI, not to complicate things, but you can still do this.

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I would love to know how. I hate that these switches have to rely on the hub for this.

Here’s two ways. There are probably others …