Not clear because you have Mike Soucie, Senior Product Marketing Manager at Google saying different things to the press.
Not clear because there are a lot of questions due to the way it was worded and what exactly they mean.
I get you're mad and frustrated. This is maddening and frustrating. This type of thing is exactly why one shouldn't use cloud based devices.
I'm still going to wait until August to see what is actually done.
The Nest Thermostat is incredibly easy for my elderly parents to use. The turn the dial is something that works well for them. Cold? Turn right. Hot? Turn left. Even regular dumb thermostats with a digital display confused them.
Plus, Nest for FREE paid for professional installation when I wasn't able to get the thermostat working through their phone support. A $300 service bill paid for by Nest. I was impressed that was more than the price of the thermostat. I'm not some big youtuber or influencer, they paid it for little old me!
For their service, I'll give them time to sort this.