My experience with HE

fair points - im not sure how I can stop my hub becoming uncontactable by doing it another way?, my hub is becoming uncontactable once to twice a month which I dont find acceptable.

In regards to your response of support, my current support tickets that are still open:
Your request (14269) 27-8-19 - life 360 stock app issues
Your request (14862) 24-10-19 - hub 401 error, first of my currently monthly hub crashes
Your request (14870) 26-10-19 - yeelight, motion lighting issues

Also, I do make posts for community help regarding the above before I contact support

1 Life 360 wont set location
2 Can anyone help pls, No response from hub - what can i do?
3 Yeelight / Motion Lighting help needed