Life 360 login help

[SebyM]

Could this be a regional thing ? I'm in Eastern Europe/Romania.

[das.heil]

I mean, anything is possible really. I've checked their socials and they have no info on any outage yet. I was logged out of the iOS app between yesterday and today. At this rate, I'm going to have to switch to Life360+ and use the workaround modifications.

[das.heil]

Any official updates to anything? I can't even find acknowledgement of the issue actually happening.

[bobbyD]

@das.heil

acknowledgement of the issue actually happening.

The official acknowledgement was posted 23 days ago.

Life 360 login help

Life360 users are experiencing major problems this weekend. Was hoping it is a temporary problem, but reports on Life360 social media indicate that the problem is deeper than they expected. I would not do anything at this time until they resolve the problem. You may want to simply disable the integration so the the hub isn't looking for your missing account. Also, may want to keep an eye on their social media channels for the latest on their outage:

Life 360 login help

Thanks for the info. It looks like the migration to their new server has not been completed for all accounts, as there are still major issues being reported even for non-API users. We are following this issue and will make the necessary changes when there will be no more incidents reported. Meanwhile we recommend to not make any changes to your Life 360 accounts, even if they appear to no longer be active.

[das.heil]

Well, that’s what happens when I assume. My issues had cleared within a couple of days of that info being posted leading me to believe that all things were made right.

I was not aware this issue had been present for the last 20+ days. Thanks for the response! And sorry for being ignorant of the issue being this persistent.

[GHN1013]

It was fixed about 23 days ago, but then broke again last 4 days. But apparently, I heard the custom Life360+ app for Hubitat is working now, while the built-in Life360 Connector app for Hubitat is still broken.

[user5155]

Ran into the same problem with Life360 Connector, but installed Life360+, and am able to login and select the location and family members, so it appears to be working.

[Pacman45]

I have just started experiencing problem with Life 360 Connector. It is not reporting our comings and goings to Hubitat and as a result, none of my automations based on presence (or lack of presence) are functioning. Has anybody had success with removing and re-installing the Connector?

[Pacman45]

Where can I find Life360+?

[Pacman45]

So I tried deleting the Life360 Connector app and re-installing it. I'm still getting a Login(Failed). But now another problem exists. My 3 presence sensors (iPhones) are no longer listed as child devices and I have no idea how to get them back in. Is there anybody still reading this lengthy thread, or should I open a new thread?

[hydro311]

No point in opening a new thread. The stock/native L360 integration is broken due to some recent changes L360 has made. The community L360+ integration seems to have found a workaround, so you can try that.

Since there's no confirmation yet whether L360's changes are transitionary or permanent, we're all in a bit of limbo with either choice.

I recall seeing a post lately that HE staff is planning to implement the change L360+ already has made sometime soon though.

I use the stock integration and I'm just waiting it out -- our presence not updating right is a bit annoying, but it doesn't seriously impact anything and I'm simply too lazy to switch integrations, so I choose to wait & see.

[Pacman45]

Thanks.

I stupidly forgot to take screenshots of the automations that depended on Life360 Connector, and now I have Broken Triggers all over the place. This sux!

[marktheknife]

@Pacman45

now I have Broken Triggers all over the place

Restore a backup from before you deleted it.

@Pacman45

Where can I find Life360+?

Try using the forum search, but put Life360+ in quotes.

[GHN1013]

If you have Hubitat Package Manager installed, you can find Life360+ app within there to install.

[simon4]

I know it doesn’t help those who are trying to connect but mine remains connected and working.

This was not the case 4 weeks ago when Life360 introduced these problems. When this happened I checked their support web site it said everything had been fixed and to email support if you were still having issues.

So I emailed their support and my connector was able to connect about 6 hours later and has remained connected and working. I did not get any response from them but was it a coincidence? A true test would be for me to disconnect and reconnect - but I am not brave enough for that!

So perhaps email their support? Couldn’t hurt.

[iJester]

Took your advise, but didn't work out. Below is the reply from Life360 Customer Care.

[halfrican.ak]

My Life360 integration is no longer letting me log in. Bummer, hoping a fix happens soon.

[brianspranger]

Mine also stopped working in the last couple days.

There are a bunch of errors in the logs.

"Unable to get token for life360 authorization."

[simon4]

Well at least you got a response. I didn't. I think they used the opportunity to tell you that they don't support Hubitat vs. address your underlying issue. I would reply and say that you are using the REST API and that it is not authenticating?

[halfrican.ak]

I installed Life 360+ from HPM and was able to log in, so for the time being I'm up and running.