Is system up and working?

Why Hubitat Elevation Ask Anything
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Is the system up and working??? I can't get anything running on my computer or smart phone

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What system do you refer to?

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I'm using Hubitat

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is there a telephone number to check the status of the system?

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Which system? Your Hubitat hub operates independently of any one else’s. FWIW, my hubs are running. And cloud-dependent apps are also working.

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my wifi is fine... hubitat is not working on my PC or my iphone... I cant even access the Hubitat Elevation to my schlage door lock... so the problem must be within the Hubitat evirons

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if I am communicating with this group, it goes to show that the wifi is operational... so what coould be the problem?

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Can you access your hub with this link?:

Http://Hubitat.local

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no... hubitat.local doesnt work

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Understand that virtually everything with your Hubitat runs locally on your hub. So let's go back to basics.

What model hub do you have?
Is the light on it on? What color?
Did you have a reservation for its MAC address in your router? Is it possible its IP address changed? Is your router seeing traffic from it?
Can you get to http://yourhubIPaddress:8081/ ?

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would that mean the hubitat device is bad??? it does have the green light on

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Green is good. It means that the hub is working.

Would http://hubitat.local:8081 work? (It is not the hub interface, but rather the diagnostics interface)

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I have Hub Model C-5

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I assume your hub is connected via Ethernet cable to a router (possibly through a switch), correct?

If you look at your router's user interface, can you see evidence that the hub is connected and has an IP address?

How do you normally connect with the hub's UI? For example, http://192.168.1.60 in a web browser.

Can you tell if your rule (automations) are running properly even though you can't connect to the hub?

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HAL9000

11m

I assume your hub is connected via Ethernet cable to a router (possibly through a switch), correct?

Yes

If you look at your router's user interface, can you see evidence that the hub is connected and has an IP address?

sorry... I'm not following this

How do you normally connect with the hub's UI? For example, http://192.168.1.60 in a web browser.

i tried this and it didnt work

Can you tell if your rule (automations) are running properly even though you can't connect to the hub? i dont follow this

I'm sorry that I am not of a big help in knowing the innards

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The URL I gave was just an example. When you try to access your hub's user interface while at your computer, exactly what do you do?

When was the last time you know your hub was working? How could you tell?

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earlier this afternoon because the front door lock worked and not it doesnt when somebody tried to come in the house

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** not it now it**

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OK. Did someone else set up your Hubitat for you?

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still not grasping this

HAL is asking what URL/link you typically use to access your Hubitat -- for example, do you have a bookmark you use?... Knowing what that is can help folks here help troubleshoot

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