Hi, been a while since I've posted because most things have been working great! One things that has been bugging me for a bit but I haven't gotten around to it (it's annoying not critical) is some strange behavior I've seen with the keypads.
Has there any recent work been done (past few months) to get these to work better? I've reread some of the older threads mentioning somewhat similar things to what I am still observing but most of those are "we'll look at it at some point".
a) if I hit one of the arm buttons from the keypad (partial), and there's an open contact, the keypad continues its arming countdown and eventually shows armed, but I get an almost immediate notification on my phone that HSM failed to arm due to open contact. The other two keypads in my home did not arm.
If I close the contact, I can now arm from either of the other two keypads or from the app, but not from the initial keypad. I need to go through a disarm sequence before it allows arming from that keypad again. So the keypad is out of sync with what HSM is actually doing.
b) again, the notification is not sent at the END of the countdown, it is sent immediately. That means, in order for me to arm and leave my home, all contacts must be closed, I need to hit arm, wait for HSM to receive the signal, THEN open the door and leave before the countdown is complete. I actually don't know what would happen if the contact remained open - I assume it would trigger the alarm. This might be ok (how it should work) except...
Arming from one keypad starts its countdown sequence. The other keypads do not start their beeping for a few seconds after the first one has started, and finish a few seconds after the first has finished (the other two keypads are also off from each other). All of them seem to be out of sync with HSM's countdown, and the beeps are too short in relation to what the timer is set to. So it's difficult to know how much time is left before the sirens come on.
Are these known issues? Any fixes or different settings I should try?