I am pretty sure the Gov expects the sellers to collect the GST and pass it on to them. There weren't any charges collected upon delivery for me.
If we were selling it in Australia I can see that. But our customer is importing it from the US. Do you guys usually have to pay customs for imports from US? In Canada, they do often have to do so.
After July 2018 this became the case, low value items imported are subject to 10% GST.
We didn't pay GST. But the law was changed maybe 2 years ago and the onus is on the seller to submit the GST however that is only if the seller would pay more than $75,000 (corrected in edit) a year in GST to Australia. So in your case I doubt you would have to pay it.
The law was changed in 2018 to put the onus on the company selling to Australians to stop the claim that the consumer is importing it themselves.
There is a $75,000 AUD in sales limit before you need to actually start doing this p.a.
The principle is similar to Canada but is not enforced as much (at least compared to when I lived there) and is unlucky if you end up paying taxes.
The usual note on taxes maybe payable is probably all you really need to do now but if HE grows it will be something to take note of.
Actually sellers are required to register to collect the GST if their Aust sales exceed $75k.
Thanks, corrected the amount
Sales or GST? Big difference.
It's sales, or more technically, turnover. 
EDIT: @bravenel here is the link to the tax office's website in relation to the rules:
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@bravenel New Zealand works very similar to Australia where the GST is supposed to charged by the seller at the time of purchase. If that doesn’t happen, then GST and customs duty is payable when the goods enters the country. However, GST and duty doesn’t need to be paid if the amount is under a certain threshold and the purchase of one HE hub goes under that threshold.
For me it’s cheaper to buy from Hubitat and not having to pay GST and duty compared to buying it off Amazon where Amazon will automatically charge GST and duty no matter the value of the item.
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Nope no customs fees when I purchased. 
This is an interesting point. In Canada, most shipments are by postal service, delivered by Canada Post, and they usually don't collect anything. But if a commercial carrier is used, they will definitely collect everything plus a fee for doing so.
All in, it's an odd mix of things, Looking at the AUS GST rules, it seems that an individual purchase of a hub is exempt as it is less than $1000. But, if we were to establish a distributor in Australia, or use Amazon, then GST would surely have to be collected on each sale. The tradeoff in part is shipping cost, as it is not cheap to ship a single hub to Australia/NZ as you have all discovered.
Speaking of shipping costs: for some reason the US Postal Service raised the price for a shipment to Australia a few months ago, but not to New Zealand. Go figure...
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Actually GST is meant to be paid, it's just a question of whether the seller collects it or it's paid by the buyer/importer on entry. The $1k GST free threshold went out the door in 2018, unfortunately.
I too am looking forward to getting another HE so I have one as backup!
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Yep the 1K thing is now gone, also used to be an exclusion on items made from US steel, was good for me as I own a Jeep and at one point the AUD was worth more than the USD so I bought lots of steel bits made in the US and paid nothing extra on them, was getting them cheaper than Americans!!, even shipping was pretty good. Now, if it's an expensive item, I look locally first, or to Asia.
Anyone know if the Ring Keypad is available in Australia, or any region with the same Z-Wave frequency as ours? With the C7 supporting it I'd be interested in getting a decent keypad that is natively supported. I'm guessing it's not available here as no searches turn up the ing keypad but you never know.
I purchased mine late last year('19) and didn't pay any duty or GST.
I drop ship about $200,000 a year of small price items for resale from US and China and have never had an item stopped at customs
I know a couple of people have had problems with the Nue stuff but mine have been really good until the last couple of days. They still work fine but 3 of them the glass font panel is coming away from the plastic. It looks like the adhesive is failing.
I have 8 with no issues (1, 2 and 3gangs) and they have been installed now for about a year. I will keep an eye on the glass coming away from the plastic but so far they look the same as the day they were installed. I have these and the Bunnings smart switches both are good.
EDIT: if I was starting out now though i'd personally just go the Bunnings switches as they are easy to obtain, I like the look and they work really well. Although I would miss the blue leds as I find them useful in the dark 
Anyone know of any light switches that don't require neutral that are compliant for Australia? I have some Rf ones that have compliance, and I also have 2x fibaro dimmers. The latter is an expensive switch by the time you add the clipsal push button fascia/panel. Was hoping to find some reasonable priced options without needing to add a neutral.
