I received a Hubitat Elevation C7 which apparently had be previously sold to another customer, returned, and used to fulfill my order. I cannot register the device to my email account because it is still associated with the email address of the previous buyer.
How can I do a factory reset to clear the previous data and register this device to me? Even thought I can locate the hub on my network, I cannot register it because I can't change the admin email address.
The registration isn't actually on the hub, so resetting the hub won't alleviate your issue. The original owner should deregister the hub.. but as a recipient of an Amazon blunder, there's probably not a useful path. (Amazon has repeatedly been given instructions by Hubitat to return all returns to Hubitat.. but clearly don't follow the instructions well.)
@support_team May be able to resolve this for you.
Normally a Hub would be de-registered here:
https://my.hubitat.com/
Unfortunately, this wasn't an Amazon blunder. It was ordered directly from Hubitat. Order confirmation number is #MJT6TFRFK.
Perhaps the blunder was relying on Amazon for order fulfillment... Amazon has caused Hubitat to have one very unhappy customer.
Yea, it happens. It makes us all sad.
I know I wish that everyone had the same amazing experience i've had and I'm on my 10th Hubitat hub. Five of them are retired now. I only have two C-8's and three C-7's powered these days.
Sorry for the troubles, please check the notifications in the upper right corner. I sent you a private message.
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