I received a Hubitat Elevation C7 which apparently had be previously sold to another customer, returned, and used to fulfill my order. I cannot register the device to my email account because it is still associated with the email address of the previous buyer.
How can I do a factory reset to clear the previous data and register this device to me? Even thought I can locate the hub on my network, I cannot register it because I can't change the admin email address.
The registration isn't actually on the hub, so resetting the hub won't alleviate your issue. The original owner should deregister the hub.. but as a recipient of an Amazon blunder, there's probably not a useful path. (Amazon has repeatedly been given instructions by Hubitat to return all returns to Hubitat.. but clearly don't follow the instructions well.)
I know I wish that everyone had the same amazing experience i've had and I'm on my 10th Hubitat hub. Five of them are retired now. I only have two C-8's and three C-7's powered these days.
bobbyD - Happy Camper here... Sorry for the delay but my project got interrupted. I received the replacement hub, got it connected, configured, and working! Thank you very much for your help. Great job with turning a bad experience into a very satisfied customer. Your support rocks!
It doesn't happen often but once in a while amazon puts a return of the shelf and they shouldn't but honestly overall you can't beat their logistics... Glad you're up and running!!! (Also surprised you didn't order a c8!)
Since you're new to hubitat, have a look at this post. It will help you avoid some gotchas...