I submitted an email to @support but didn't get a response, so I'm trying here.
I bought a C-4 hub a while back, brand new. I'm finally trying to get it setup, but it never shows green. The light stays blue. When going to the 8081 link, I get a message about versions to switch to, but no options.
I'm guessing that the hub ships mostly blank and it needs to download the first version to be useful.. is that right? Is the C-4 version not supported anymore?
How do I make use of the hub? Is it just a paperweight now?
The C-4 does not have a green light, just red or blue, so blue could be a normal state for that hub. (Though just to be clear, if you bought a C-4 new, it would have likely been before spring of 2019, when the C-5 was introduced.) It should still work, so you may need to wait to hear back from support on why not if it isn't. Otherwise, I'm assuming you've at least given it a few minutes to download firmware? New hubs used to ship blank (current ones should have some firmware).
@tim.w.newsom Since you have a new C-4, your issue may be related to the link below. Not saying there's a fix here, but it's a likely explanation. If I remember correctly, support may need to do something on their end, but the hub should ultimately work. I'm almost positive there was another post somewhere saying how to handle this if the hub was never registered, but I can't find it now.
So, in Chrome dev tools, I can modify the web page that has the updater versions. If I knew the right code to put there, I could hack a submit that might perform the update.
But, that's pointless if the hub can't connect to cloud services in order to download the update.
I could host the update on my internal network update my internal dns so that it points to it... but I don't have the update file to host. Lol
Probably will need to have support help me resolve it.
