Ecobee login issues

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6

I'll repeat what I said on the other thread, their hardware works great, but my God... do they hire developers who work for minimum wage or something? 2 years??? I don't know how anyone will trust their security system....

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7

Ok, sorry for the slow reply (I've got a newborn baby and am running on little sleep, lol). I called Ecobee and reset my password. I tried adding the app and was presented with the authorization agreement from Ecobee, then it took me to the main ecobee page for some reason. I have tried multiple times to install the app and am having issues still. Occasionally, I will get the incorrect password issue like before, other times I'll get the auth agreement. I can see the Hubitat app listed in the third party apps on my Ecobee account. So I am at a loss for what to do next.

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8

As am I. The issue is at the ecobee end ..... not sure what you can do to get around that.

9

Have had the same problem. Spoke to Ecobee support, provided them screenshots and the link that creates the bad password problem, Said they would escalate the matter, that was two months ago. Grrrrr

10

Have you checked the third party integrations on you Ecobee account? I see Hubitat there. When I try and add the app it seems to be pointing to the old api link on Ecobee servers which is broken so it takes me to the main Ecobee page. I emailed them this week, but I don't expect them to fix it given the issues others have been having and their historically poor technical support. I guess I'll just have to use IFTTT or my old smarthings link. Grr.

11

I had the same issue... (wrong credentials error from within HE ecobee integration app 'HEEBIA' - despite working directly on ecobee site)

I found a work-around that finally worked for my instance (note I tried many things, so some of this may or may not have attributed to the eventual success):

EDIT: Start at Method 2 (Step 9) - this appears to be the solution to the password sync issue.

Method 1 (I don't think this is what actually worked, but I did these steps first):

  1. Disable 2FA from ecobee app (not sure if this is necessary)
  2. Log into ecobee from another browser tab (not from within HE ecobee integrator app), click 'remember me' on ecobee login dialog
  3. Now launch HE ecobee integrator app again, this time should not get the log-in dialog, and goes straight to eco-bee webite (mobile view)
  4. From drop down menu on ecobee site you will likely see not logged in > click log-in
  5. enter credentials and log-in.
  6. Browse to your thermostat (top right drop down menu)
  7. check to see what integrations are linked
  8. Close window - hope that HE ecobee integration app proceeds to next step

Method 2:
Continuing from Method 1:
9. Ensure log-out from ecobee website (to force HE ecobee integration app to require log-in)
10. Launch HE ecobee integration app
11. attempt login - if fails, this time request reset password
12. Following ecobee pw reset process - enter the SAME existing password that you use for the site.
13. re-attempt login from HE ecobee integration app (this is where the password finally was synchronized and worked for me)
14. Continue set-up...

I am unable to reproduce the mis-sync'd passwords issue, hope this helps someone however...

6 Likes
12

Wow, that worked for me! Thanks!!!

13

That's great!

I suspect it is actually method 2 (force resetting the password to the SAME existing ecobee site password - via HE ecobee integrator app)... that does the trick.

Did you also do all the steps, or find anything that would narrow down which of these steps actually allowed it to work? Just curious.

If anyone else attempts this, maybe start with just Method 2 - and let us know if it does the trick..

Anyway, glad it worked!

14

Success here also!!!

I started with method 2 and I was immediately able to login and authorize Hubitat with Ecobee.

Thanks

15

Nice! :ok_hand:

That will simplify the process - thanks for letting us know

16

@cpbradley @Falcon_effect
I'm running into this right now...just installed my ecobee. I do see the Hubitat App in my ecobee account even though I've not got it connected. Should I remove it from there first? Or just start with method 2?

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I removed it before I went to method 2. I also made sure to log out after removing the instance.

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18

I removed Hubitat from my Ecobee account and started with method 1.

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19

Thanks for the help. Method 2 got it working for me!

20

tried method one and two and nothing ong works for me

21

Same story for me. Tried method 1 and 2 and neither worked for me.

  1. Made sure that I removed the Hubitat Elevation from ecobee My Apps page.
  2. Logged out of ecobee.
  3. HE ecobee app - prompted to Authorize App. Logging on with my known good credentials failed.
  4. Clicked on If you have forgotten your password, then please click here.
  5. Got auth.ecobee.com message Check Your Email for instructions to reset your password.
  6. Opened new ecobee email and clicked on secure password reset link.
  7. Entered my same password for the ecobee Change Your Password New Password and Re-enter new password boxes.
  8. ecobee goes to it's Home page.
  9. HE ecobee app tried logging on again.
  10. New ecobee message to Decline or Accept to Authorize Hubitat Elevation. I clicked Accept.
  11. Authorized App with the reset password credentials which was the same as before. Got message the user name or password you provided was incorrect.
  12. Went to Google Chrome new page and logged onto ecobee. From ecobee My Apps, I can see that Hubitat Elevation was re-added as one of my apps. I had removed the HE app from ecobee on step 1 so it was added back in I'm guessing in step 10 when prompted to authorize HE and I clicked Accept.
  13. Logged out of ecobee from Google Chrome page, closed out all browsers and shutdown PC.
  14. Restarted PC
  15. HE ecobee app - prompted to Authorize App again. Logging on with my known good credentials failed.
  16. Back to same as before step 4. Clicked on If you have forgotten your password, then please click here.
  17. Repeated steps 5-9 with same outcome.
  18. HE ecobee app - prompted to Authorize App again. Logging on with my known good credentials failed.
    At that point, I gave up. I guess at some time I'll have to contact ecobee tech support and see if I have some success.
22

Something it’s going on with ecobee for sure

23

Unfortunately it looks like they changed the Password reset option on this page as it now takes you to the standard login option where you can select forgot password. It then emails you a link like the standard way.

I have tried multiple ways to make this work and keep striking out. Hopefully ecobee support will be able to help out.

Anyone else still having issues that found a solution?

24

I too am having this issue and the solution of resetting the password has not worked.

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I am trying to set up a new hub (which was an ordeal to get started because it came without the platform installed and would not update) and the first thing I tried to set up was Ecobee, and of course, I see that feature is broken.

This has been a problem for over three months now and all I'm seeing is a collective shrug. Is there any way to get this working that actually works? You'll note the latest janky dance of resetting passwords (but not actually resetting them) doesn't work. The grant is made, but then you are immediately logged out of the Ecobee site and the callback telling HE the auth_token appears to never be picked up by HE.

I don't really want to hear a bunch of buck-passing between Ecobee and Hubitat - OAuth is a simple protocol and Hubitat is responsible, in my eyes, for making it work. Is there any way to get an official response on if this is even on the radar at Hubitat?