Do you have the z-wave or zigbee version?
Z wave version
Your most likley going to need a beaming repeater. The Aeotec repeater seems to be the one that most peaple report positive results with.
How does that remedy my issue? Will it tell me on the tile whether my door is locked or unlocked on status?
Can you control the lock from the device page? Meaning, does it lock/unlock when you click those buttons? If it does, then for whatever reason (possibly a weak z-wave mesh or a misconfigured driver), the Hubitat isn't receiving lock status updates.
If the lock doesn't respond to commands from Hubitat then it is very likely that your z-wave mesh is weak and needs to be strengthened.
Hubitat has a document on building a strong z-wave mesh:
https://docs.hubitat.com/index.php?title=How_to_Build_a_Solid_Z-Wave_Mesh
yes I can, the lock isn't all that far from the hub, maybe around 15 steps away.
When you paired the lock, did it pair as a "device" or was it recognized as a Connexis lock?
If it paired as a device, and you changed drivers later to the Connexis driver, then hit "Configure" on the device page a few times. That may resolve the issue.
I reported this issue when I switched over to the C7 about 5 weeks ago.
I have an Aeotech Range Extender 6 about 2 foot away from each of my locks (I have two). Beaming is not helping at all.
The Z-Wave Yale Conexis L1 simply does not report status on a C7 - it worked fine on my C4.
@mike.maxwell developed the HE driver using a loaner I gave him. I asked a few weeks ago if he was willing to provide me with the source code of the driver and I'd assist in sorting this out - I didn't get a response.
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What do you refer to when you say C7 and C4
Hubitat has released various hardware versions since 2018. The first version sold commercially was the C3, immediately followed by the C4. Both of these used external USB dongles for both the zigbee/z-wave radios. The C5 was released around March of 2019. It has internal zigbee and z-wave radios (the z-wave frequency was set for North America).
The C7 is the latest hardware version. It also has internal zigbee and z-wave radios. The z-wave radio is updated to use a 700-series z-wave chip. In addition, z-wave frequency is user settable. You likely have the C7.
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So is there no real way to fix my issue of door status?
I'm hoping that a Hubitat update will sort out the issue for us or that @mike.maxwell will provide me with source code so that I can sort it myself.
If either of these does not happen then we are down to creating a a driver here in the community.
That would be awesome, really annoying at the moment as I have two door locks however can't really stick them on my hub because it won't tell me lock status!
Any updates or progressions made by anyone thus far?
I'm still experiencing this on the newest platform version with Kwikset Obsidian Zwave locks using the generic zwave driver
I am currently using a Yale YRD256 Z-Wave plus door lock with a C7 hub. The hub is around 8 feet away from the door lock. I am able to control the lock from the hubitat and the lock reports status correctly. However, when the lock is physically locked (vs commanded to lock through hubitat) it does not update the status. But if I physically unlock the lock, hubitat does get updated and shows that it was physically unlocked. Any suggestions on how I can get the lock to update its locked status appropriately?
Seen this caused by turning too slow or not extending the bolt far enough to trip the sensor. Sometimes a beaming repeater can help as it can store and forward messages for sleepy devices. Might give Auto Lock a try as it performs checks. It's resolved this issue for others.
Thanks! I'll give that a try.
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