i just got the 2 button pico. from what i gather, i have to hold both buttons for 6 seconds which puts it into pairing mode. when i do this, the light does blink but the hub can't seem to find it.
1 - is it zwave or zigbee (i tried both)?
2 - is there some other procedure i'm not aware of?
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Lutron devices use an entirely different protocol called clearconnect to join to one of their bridges/hubs.
For hubitat integration you’ll need to purchase a Lutron caseta Pro bridge. The “pro” designation is important because that has a telnet server which is the basis for the integration with hubitat.
Take a look at this section of the hub documentation for more details on how Lutron devices integrate with hubitat.
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As @marktheknife said, you need Lutron Smart Bridge Pro to integrate Lutron Caseta Switches, Dimmers, Fan Controller and Pico remotes with Hubitat Elevation.
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Ah.. well that explains it 
Follow-up question - is there something equivalent out there that works well? I have the Sylvania lightify 4 button remote and it's really unreliable. Usually have to press a button 5-6 times for it to register. And even then it doesnt always work.
I have Aeotec Minimotes that are rock-solid with Hubitat. They don't make them anymore, but I've heard good things about the newer Aeotec Nanomote quad or Wallmote.
All that being said, there's nothing that meets the elegance, speed, and reliability of Pico remotes, and at ~$15, they are a third the price of the z-wave options listed above. Borrowing thematically from something that @Ryan780 has frequently pointed out, four Nanomote Quads would run about $180. Four Picos with a Caseta Pro hub would run $160.
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Even with the price of the Pro Bridge, the break-even price for picos is very low when compared to other button controllers. Much lower than most people realize.
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Depending what's your usage. There's also the Smartthings button.
I have a couple of ERIA AduroSmart Zigbee dimmer controls. Like the Pico remotes they can be mounted in a standard paddle wall plate with the included bracket. You can also just stick them on the wall. They are magnetically attached to their bracket so they are quite convenient.
$20 is not bad either.
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I only need 1 button - not looking for a whole system
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Not for that price--if you get a lot, you'll still come out ahead even with the cost of the Smart Bridge Pro. However, if you only need a few, the Hue Dimmer isn't bad, but it doesn't fit in a standard US decorator plate like a Pico, and some people have had problems with it falling off their network (probably better if you use a channel that is allowed by ZLL, but that's just a guess). The Eria Dimmer is cheaper than that and looks similar and does fit in a standard decorator plate, but I find them less usable because you have to hold a button for what seems like forever before it actually registers as such. I've also had batteries go bad faster than I'd expect in them considering they do nothing unless you press the button and don't even send battery reports.
The Aeon Minimotes were nice after I got them paired to Hubitat (not easily possible in the early days, but better now). However, they look nothing like a switch and don't support released events (so "dim while holding"-type automations aren't possible). You may wish to take a look at this list and see if anything else looks appealing to you: Hubitat Elevation supported button controller capabilities matrix
My experience has been quite satisfactory with the Eria dimmer and I haven't experienced the need for an extended push time so YMMV.
It's not super long, but it's no Pico--trying to use it for "hold to dim" is frustrating for me since it takes about a second or so to register the "hold" and start the level change. I don't know the time on the Hue Dimmer but it seems a lot shorter--and, of course, on the Pico, you can make it instant with the Fast driver if you use push and release for the start and stop commands.
That last thing is really nice. (And more in line with how one might expect a wall dimmer to operate--think of a smart paddle where you don't have to hold it for very long before it knows you're not just pressing it to turn the lights on/off.)
I did a breakdown. It only takes 8 devices to make the Picos less expensive than the hue dimmer. The break-even point is a little higher with the new price of the Eria dimmer
Does the Eria dimmer fit in a Decora faceplate?
The Eria fits in a standard US decorator plate--and even includes wire nuts to help you do so.
I'm not sure what the "new price" is--it's been a few cents in either direction of $20 any time I've see it on Amazon or in Home Depot, but maybe they had some special introductory promotion (or punishment if they were more expensive, I guess--ha).
I don't understand how....the dimmer comes with a magnetic mount that covers a 1 gang box. It doesn't say that it can fit in a multi-gang box, like the picos. What i mean by "fits in a decora faceplate" is that you can use any faceplate with it so it go in a multi-gang switch box. Unless the magnetic part can be separated from the face, i don't see how that works.
The pico mount can use any standard faceplate so you can mount the pico in a multi-gang switch configuration with other picos or switches. I don't believe the same is possible with the ERIA. That would make it completely unusable in 90% of my situations. I only have 2 picos that aren't mounted with other picos or other switches.
That's basically how it works. The middle plastic (and magnetic) part snaps off the back and exposes screw holes in standard spots, so they can be installed in any gang box like a regular switch or outlet.
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Okay...so similar to the Pico mounting plate then.
I wonder why they don't show that (I searched and searched)? I can't imagine I'm the first person to assume that about them by looking at the listing online. Seems a real failure of their marketing department to me.
The picos still edge out a win for me when it comes to button controllers. They are so fast and the battery life is so great. And someone else pointed out, I like the fact that you can't take them off the wall. That way they don't get lost.
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Yeah, I agree, i had two evaluation units hanging around for 6 months before I realized you could take the thing apart and use your own cover plate...
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This is my Eria Dimmer mounted in a dual box. You just pop off their faceplate and mount their backplate into box and then use a standard decora dual faceplate. Works great so far once I got it paired and looks great. As someone else mentioned, mine takes about 2 seconds to register a hold. The LED blinks green to notify you.
This one handles my living room ceiling fan using Bond controller.
