This morning, all of my Z-Wave devices were unresponsive. Zigbee devices were fine. I could communicate with the hub. I rebooted the hub but the Z-Wave devices remained unresponsive. I shut the hub down, waited a few minutes and restarted it. All Z-Wave devices were then available and responsive again. I looked at the logs but didn't find anything obvious - at least to me. I do not have any Z-Wave ghosts that I can see. This is the first time this has happened with this hub.
I sent an email to Hubitat Support but it says, "You have reached an unmonitored mailbox." So, I thought I'd post here. TIA
Sorry didn't see that part. That said sometimes the radio can become corrupt. A reboot doesn't work because it doesn't clear the radio. Powering off for a few mins clears the radio and it's reloaded on boot.
Saw your email too. You're better off using support.hubitat.com to submit a case, though. Looks like this is your first incident. As expected, the backup failure brought it down, nothing else obvious in your logs - power cycle brought the radio back.
After seeing that my last scheduled Cloud Backup failed overnight, I just retired to manually complete a Cloud Backup 3x a few minutes ago. Each of them failed to complete too. As a result (probably) of those backup failures, my Z-Wave radio has failed again.
I will shutdown and restart my hub again to get Z-Wave back, but what should I do about the cloud backups failing?
I get updates, I use a reserved address under DHCP. I can connect to my hub remotely. Nothing on my Hubitat hub or LAN/WAN infrastructure has changed since yesterday when I was able to do Cloud Backups without issue.
OK. Thank you.
I have not power cycled my hub yet. However, as a preliminary investigative step, I have rebooted my gateway/Router, LAN Controller and my (3) managed switches. I am able to connect to the hub both locally and remotely However, my Z-Wave devices are still unresponsive. I have not tried a Cloud backup again.
That's correct. No Z-Wave devices are responsive. If I turn a Z-Wave device on via an means (motion, device page, dashboards, webCoRE) nothing happens at the device AND nothing shows up in my Z-Wave logs.