During the Labor Day sale, I purchased several switches. I have a few Zooz devices already and have been impressed with their quality, features, and great customer service. One of the things I purchased was a handful of Zen30 switches. This is what my experience has been so far.
I have 2 dimmable porch lights and an entryway light I wanted to connect to a Zen30. I connected the outside lights to the dimmer switch and the interior light to the relay.
The first Zen30 I connected did not power on at all after turning power back on at the breaker. No LED indicators would come on and neither switch would turn on a light. I turned the breaker back off and replaced it with another Zen30. When I turned the power on at the breaker, the LED was working and both switches were working. So I figure switch 1 was probably just a dud.
I got the 2nd Zen30 connected to my Hubitat without any issues. I immediately performed a firmware update to take it from 1.03 to 1.05. That went fairly normal. After it was updated, I had to exclude it and factory reset it, but that has been my experience with all Zooz products after a firmware update. After the factory reset, I re-joined it to my Hubitat without any issues. Both physical switches were working. I was able to control it via Zwave without any issues.
I first realized something was wrong when the simple rule I created to turn the porch light on 30 minutes after sunset never fired. I tried to manually turn it on with my phone, but it wasn't responding to zwave commands. So I went to hit the physical switch and nothing happened. I noticed that none of the LED power indicator lights were on either.
So I turned the breaker off, waited about 30 seconds, and turned the breaker back on. There was no change in the switch. It was not responding to physical button presses or zwave commands. So I connected the lights back up to the old switches and both lights are working fine.
So now I have 2 Zen30 switches that will seemingly not power on. I have another one I can try (from a previous order that I have not connected yet) but I am hesitant to do so. I checked over my wiring multiple times and I am very confident everything was wired correctly. I'm not sure what to do at this point.
I've already emailed their support. I'm mostly wondering if anyone else has had similar issues.