Zigbee Unknown Device

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1

I have just become aware of the zigbee and zwave graphs which were included in the last release. Holy cow, that's cool! Mad props to the user who created it, and props to the hubitat team for including it in core!

Now, I remember reading some posts on how to deal with an "unknown" zigbee device, but I can't seem to find the post again. I have an "unknown" device in my zigbee graph. When I scroll through my devices, I don't see anything suggesting an unknown device.

What is the best method to troubleshoot this, and remove the unknown device?

zigbee
zigbee1101×749 42.1 KB

1 Like
2

I just did this.
I did a Zigbee Rebuild Network.
I had removed a device, and it stuck around.
Probably only noticed because I was looking, but rebuild got rid of it.

3

Thank you very much! I'll give it a shot.

4

I can't see to find the Zigbee Rebuild Network option...

5

It's on the Zigbee section of the Settings page.

6

zigbee2
zigbee21894×771 95.2 KB

Is it the "Reset Zigbee Radio"?

7

NOOOOOOO. Don't click that!

2 Likes
8

Lmao. I wasn't! I was waiting for you :slight_smile:

9

image
image702×760 36.8 KB

10

Well... per my screenshot above... I do not seem to have those options.
That's weird....

EDIT:
Are you on version 2.3.5.146?

1 Like
11

Are you running on a real old version of Hubitat?
The current version is 2.3.5.146 .

12

Nope. I update about two days after a release.
I'm current.

EDIT:
I am on a C-7. Not sure if that makes a difference.

13

That is weird.
My zigbee details page looks like this:

image
image1553×838 60.4 KB

14

Yeah, yours looks much better than mine :wink:

Okay, I'll tag support staff.
Not sure who that would be here.
@bobbyD ??

15

I think the C7 makes a difference.
Good idea about the tagging.

2 Likes
16

Thank you very much for the immediate assistance!

1 Like
17

Yes, this is only available on C-8.

2 Likes
18

That is correct, the additional features are only available on the C-8 models.

19

Mmmmkay. Well, while I wait for the new model, how would I go about removing an unknown device using the C-7?

20

So, there's no way to rebuild the zigbee net on a C-7? No command line?