I'm posting this for people like me that might be having trouble with one of these type switches. The Tuya Zigbee Smart Wall Switch is the one listed under Hubitat compatible devices, but today the only Tuya brand I can find of these type switches are WIFI not Zigbee. However, there are others out there and a lot of them seem to work the same as the Tuya.
The problem is that when you first pair this switch it appears as a single device rather than multiple switches. And when you go to the Individual Device set up page for this device, you still see only one device. Any On/Off signals you send to it turn on or off all the child switches, and they cannot be controlled individually.
To fix this you first must change the driver to the "Generic Zigbee Multi-Endpoint Switch" and click CONFIGURE. But that isn't the end of it.
You still cannot see but one device. You must do the following steps:
Change the driver to: Generic Zigbee Multi-Endpoint Switch
Save the change,
Click CONFIGURE. (You still will not be able to see the child devices).
Save again just to be sure.
GO ALL THE WAY BACK OUT TO THE MAIN DEVICE PAGE WHERE YOU SEE ALL YOUR DEIVICES IN A LIST.
REFRESH YOUR BROWSER.
Look up the device in the list.
The device will look something like the image below showing all the sub-switches which can now be individually setup.
Go to your device.
Change device type to DEVICE.
Open a new browser window and log in to your hub.
Select logs at the bottom of the left hand menu. This is LIVE logging.
In your device window click on Get Info.
The 'finger print will appear in live logging.
Change your device back to the original multi enfd point driver.
Post logs here.
Hey guys. I'm experiencing the same issue here, with another 4-channel/gang switch.
Even using the "Generic Zigbee Multi-Endpoint switch" Driver, no child devices appear when clicking configure, and only State Variables bin : 1 appears.
Here is device´s fingerprint:
I want to get fingerprint info from the log window, but I can't get this infomation so far.
When a new device join to the Hubitat hub, it always show the info as below even if I chnaged the device Type to Generic Zigbee Multiple-Endpoint Switch.
I changed the device type to Generic Zigbee Multiple-Endpoint Switch, it works correctly after change. I can use the web page to control each endpoint, also the states on webpage were updated when device reported its on/off attribute to Hubitat hub.