ZigBee Radio offline - Maker API

Hi, I have a C8 Pro and have received this message a few times in the last day or so. "ZigBee radio has gone offline or check processor isn't close to overload appears". I think it's attributed to this error linked to Maker API. Does anyone know what would cause such an error and how to resolve please? Appreciated :+1:

What is app 842? Are you using HD+? See these posts. Corrected with battery restrictions.

1 Like

Hi, so App 842 is Maker API. Yes I'm using HD+ which could tie in here. I can't quite understand how others have resolved the issue though based on the 2 posts above. Any ideas?

From his post:
"I was able to correct the multiple errors in the log by adjusting the "unrestricted battery" setting for the HD+ app on my Samsung phone. Thanks to those who pointed me in the right direction and helped me find this solution."

Set the HD+ app battery permissions to Unrestricted

Yeah, I've tried this but to no avail. How frustrating.

Do you POST a lot of device events ?

EDIT: the reason I ask is that the error you are seeing is because MakerAPI is making (too many) calls out to something. The technical explanation is that apps have a pool of up to 8 concurrent HTTP calls that can be pending at any given time. You have way more than that.

Things to try:

  • identify the device(s) spamming events & remove them
  • reduce the number of devices you post events for
  • split devices across multiple instances of MakerAPI

The zigbee radio reboot symptom can still happen when the hub is overloaded. What does http://(your hub ip)/hub/advanced/freeOSMemoryLast say for CPU avg when the errors occur ?